Cecilia Hunter
San Marcos,TX
Summary
Proven Sales Retention Specialist with a track record of enhancing customer loyalty and revenue at Charter Spectrum. Leveraged client relationship building and data management skills to increase retention rates significantly. Excelled in a fast-paced environment, mastering both objection handling and CRM software, to deliver tailored solutions that fostered client satisfaction and growth.
Overview
3
3
years of professional experience
Work History
Sales Retention Specialist
Charter Spectrum
02.2024 - Current
- Developed targeted sales strategies to improve customer retention and increase revenue.
- Analyzed data trends to identify areas of improvement in customer service, resulting in increased client satisfaction scores across the board.
- Increased customer retention by effectively addressing concerns and providing tailored solutions.
- Reduced churn rates significantly through personalized outreach
- initiatives aimed at fostering loyalty among existing customers.
- Strengthened relationships with key accounts through consistent follow-up and proactive problem-solving efforts.
- Achieved high satisfaction rates through exceptional communication and interpersonal skills.
- Conducted thorough market research to identify new opportunities for growth within existing accounts.
- Utilized CRM software effectively to track client interactions, monitor progress, and generate insightful reports for continuous improvement.
- Collaborated with cross-functional teams to create customized offers that met individual customer needs, leading to higher retention rates.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Filing, Copying, Data Entry, Scheduling, Lead Follow Ups,
- Some accounts receivable for taking customer payments.
New Car Sales Consultant
Pegasus Chevorlet
08.2023 - 01.2024
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Completed registration paperwork and sales documentation.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Negotiated vehicle prices and secure financing for customers.
- Brought $70k in 5 months of sales.
- Outlined sales, warranty, and service procedures.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Streamlined the car buying process for customers by efficiently managing paperwork and collaborating with finance teams.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Food Service Worker
Buccee's
10.2021 - 08.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
No Degree - Education
Navarro College
Corsicana, TX05.2026
Skills
- Client Relationship Building
- Objection handling
- Customer Empathy
- Performance Tracking
- Cross-selling tactics
- Customer Service
- Sales Presentations
- Upselling strategies
- Customer Retention
- Records Management
- Account Management
- Sales closing
- Client Account Management
- Retention Strategies
- Contract Negotiations
- Computer Skills
- Calm Under Pressure
- Data Entry
- Microsoft Office
- Product Knowledge
- Money handling abilities
- Inbound Call Management
- Customer Data Confidentiality
- Sales and Upselling
- Document and Records Management
- Order Processing
- Call Center Operations
- Data Management
- Customer Account Management
- Transaction Processing
- Call Documentation
- Sales Transactions
Timeline
Sales Retention Specialist
Charter Spectrum
02.2024 - Current
New Car Sales Consultant
Pegasus Chevorlet
08.2023 - 01.2024
Food Service Worker
Buccee's
10.2021 - 08.2023
No Degree - Education
Navarro College
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