Cecilia Hunter
San Marcos,TX
Summary
Proven sales and customer service expert, adept in customer relationship building and lead prospecting. Excelled in enhancing customer satisfaction and retention, evidenced by consistently exceeding performance metrics. Skilled in interpersonal communication, successfully trained teams, boosting efficiency and service quality. Achieved strong client service skills.
Overview
2
2
years of professional experience
Work History
Sales Rep
Nelson Connects for Google
10.2024 - 11.2024
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized software to manage client information, track leads, and monitor sales progress.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
Retention Customer Service Representative
Charter Spectrum
02.2024 - 10.2024
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
New Car Sales Consultant
Pegasus
08.2023 - 02.2024
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
Food Service Associate
Buccees
10.2022 - 08.2023
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
Education
High School Diploma -
Ennis High School
Ennis, TX05-2022
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Customer Retention
- Client Service
- Cold-calling
- Lead prospecting
- Contact follow-up
Timeline
Sales Rep
Nelson Connects for Google
10.2024 - 11.2024
Retention Customer Service Representative
Charter Spectrum
02.2024 - 10.2024
New Car Sales Consultant
Pegasus
08.2023 - 02.2024
Food Service Associate
Buccees
10.2022 - 08.2023
High School Diploma -
Ennis High School
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