Cecilia Huntsman

• Checked guests' identification before serving alcoholic beverages.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Answered customers' questions, recommended items, and recorded order information.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Maintained detailed records of residents'' progress, updating care plans as necessary to reflect changes in their health or circumstances effectively.

• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station
• Collaborated with interdisciplinary team members to develop individualized care plans that addressed each resident''s unique needs and preferences.
• Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
• Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
• Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.

• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Mentored team members to enhance professional development and accountability in workplace.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Skilled at working independently and collaboratively in a team environment.