Dynamic individual with over 6 years of hands-on experience in reviewing medical reports to meet contractual requirements by the VA. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Report Reviewer
Optum Serve Health Services
09.2017 - Current
Evaluate and provide a clear, comprehensive and concise review of VA Disability Exam
Evaluate and determine if medical documentation meets contractual requirements for compensation and benefit rating purposes
Created clear, comprehensive and concise retrieval letters to external practitioners as needed
Completed department tasks to process medical documentation while remaining up to date with contract requirements
Maintain consistent availability for resolution of clinician questions and concerns through various contact methods, including instant message, phone and email
Served as subject matter expert for new Specialty training and provided post-training mentorship for new individuals
Utilize strong communication skills to contact medical providers via e-mail and phone to provide report-specific feedback and education for completion of DBQs and addendums.
Pharmacy Technician
Remedy’s Rx Specialty Pharmacy
02.2014 - 08.2017
Process written prescriptions and refill requests using the Kroll Software Program and verify that the information is complete and accurate
Answer telephones, responding to questions or requests from doctors, nurses and customers
Prepare and process medical insurance claim forms and records
Package and monitor robotic machines that dispense medications into a strip pack and ensure that the medications are placed in the correct area
Prepack bulk medicines, fill bottles with prescribed medications, and affix labels
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
Ensure the final product check of medications is correct prior to delivery to patient.
Pharmacy Assistant
MediSystem Pharmacy
06.2012 - 01.2014
Process written prescriptions and refill requests using the Kroll Software Program and verify that the information is complete and accurate
Answer telephone inquiries, referring callers to the pharmacist when necessary
Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration
Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats
Compound, package, and label pharmaceutical products, under direction of pharmacist
Process and correct any errors made by Pacvision system to ensure the correct medication is in the patient's strip pack.
Pharmacy Assistant
Rexall Pharmacy
01.2009 - 06.2012
Acting Operations Manager (Feb 2012-Apr 2012)
Prepare and run weekly staff meetings
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
Order and dispense office supplies for pharmacy use
Assistant duties: Answer telephone inquiries, referring callers to pharmacist when necessary
Prepare prescription labels by typing or operating a computer and printer
Process medical insurance claims, posting bill amounts and calculating copayments
Prepare and verify weekly deposits to be sent to head office
Receive, store, and inventory pharmaceutical supplies or medications, check for outdated medications, and notify pharmacist when inventory levels are low
Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration
Compound, package, and label pharmaceutical products, under direction of pharmacist.
Food Server Staff
Jugo Juice Smoothie Store
05.2007 - 10.2011
Take customer orders and fill them appropriately
Prepare food items, such as sandwiches and smoothies, using standard formulas
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
Prepare bills for food, using cash registers and accept payment or make change.
Education
Bachelor - Kinesiology, Exercise Science
University of British Columbia
Vancouver, BC
05.2009
High School Diploma -
Gladstone Secondary School
Vancouver, BC
06.2003
Skills
Strong work ethic
Computer knowledge: MS Word, MS Excel, MS Power Point
Attention to Detail
Proofreading
Adaptability and Flexibility
Fluent in English and Spanish
Team Collaboration
Email Communication
Tel
626-747-5558
Certification
Licensed Pharmacy Technician- [Jul 2015- Aug 2017]
Medical Terminology Certificate- Sept 2024
Timeline
Medical Report Reviewer
Optum Serve Health Services
09.2017 - Current
Pharmacy Technician
Remedy’s Rx Specialty Pharmacy
02.2014 - 08.2017
Pharmacy Assistant
MediSystem Pharmacy
06.2012 - 01.2014
Pharmacy Assistant
Rexall Pharmacy
01.2009 - 06.2012
Food Server Staff
Jugo Juice Smoothie Store
05.2007 - 10.2011
Bachelor - Kinesiology, Exercise Science
University of British Columbia
High School Diploma -
Gladstone Secondary School
Licensed Pharmacy Technician- [Jul 2015- Aug 2017]
Medical Terminology Certificate- Sept 2024
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