Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cecilia Jordan

University Park,IL

Summary

Dynamic Project Manager with extensive experience at Comcast Cable, excelling in project planning and cross-functional collaboration. Proven track record of delivering projects on time while enhancing client relations and team bonding. Adept at managing schedules and workflows, ensuring high-quality outcomes through effective communication and strategic problem-solving.

Diligent [Desired Position] with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.

Overview

35
35
years of professional experience

Work History

Project Manger 1 and 2 Retail Advance Voice

Comcast Cable
03.2014 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Facilitated workshops to collect project requirements and user feedback.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.

Tech 1, 2, and 3 Service Assurance ECC

Comcast Cable
06.2013 - 03.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Legal Assistant

Macey Bankruptcy Law Firm
01.2013 - 06.2013


  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Senior Video Conferencing Specialist

1. Verizon Business
03.1990 - 12.2012
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Improved team collaboration by initiating regular strategy meetings.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Restructured customer service process, ensuring quicker response times.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Business Administration

MalcomeX College
Chicago IL

GED -

ML King High School
Chicago IL
06-1984

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Schedule management
  • Client relations
  • Customer relations
  • Work flow planning
  • Cross-functional collaboration
  • Team bonding
  • Technical support
  • Client rapport
  • Planning and scheduling

Accomplishments

    Ovation Award - Verizon

    DNC Award - Comcast

    Business Champion Award - Comcast

Timeline

Project Manger 1 and 2 Retail Advance Voice

Comcast Cable
03.2014 - Current

Tech 1, 2, and 3 Service Assurance ECC

Comcast Cable
06.2013 - 03.2017

Legal Assistant

Macey Bankruptcy Law Firm
01.2013 - 06.2013

Senior Video Conferencing Specialist

1. Verizon Business
03.1990 - 12.2012

Business Administration

MalcomeX College

GED -

ML King High School

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Cecilia Jordan