Cecilia Kroeger
Colorado Springs,CO
Summary
Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
8
8
years of professional experience
Work History
Practice Manager
Colorado Springs Urological Associates
05.2023 - 03.2024
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
- Developed close working relationships with front office and back office staff.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.
Office Manager
Clean Freaks, LLC
01.2021 - 08.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Title and Lien Mortgage Manager
Blue Federal Credit Union
11.2019 - 09.2021
- Managed a team of mortgage professionals, ensuring high-quality customer service and timely loan closings.
- Streamlined the title processing workflow through diligent document review and error identification.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
- Conducted thorough research of public records to verify property ownership and uncover any potential issues with titles.
- Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
- Reduced turnaround time for title commitments by consistently meeting deadlines while maintaining a high level of accuracy in research findings.
- Communicated with customers to resolve common title issues.
- Entered title and vehicle information into database.
- Contacted States Motor Vehicle Department to determine status of pending titles.
Practice Manager
Cheyenne Regional Primary Care
02.2016 - 08.2019
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
- Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
- Increased revenue recovery by efficiently resolving coding disputes with insurance carriers.
- Analyzed and evaluated findings, diagnosis and procedure codes identified by clinicians.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
Education
High School Diploma -
Macon Sr. High School
Macon, MO05.1980
Skills
- Workflow Management
- Policy and procedure development
- Employee Recruitment and Hiring
- Excellent Communication
- Referral management
- Electronic Health Records
- Budget Oversite
- Bookkeeping AR/ AP, and GL
- Supplies Ordering
- Schedule Management, Office and Hospital Surgeries
- Payroll Administration
- Epic Systems
Timeline
Practice Manager
Colorado Springs Urological Associates
05.2023 - 03.2024
Office Manager
Clean Freaks, LLC
01.2021 - 08.2022
Title and Lien Mortgage Manager
Blue Federal Credit Union
11.2019 - 09.2021
Practice Manager
Cheyenne Regional Primary Care
02.2016 - 08.2019
High School Diploma -
Macon Sr. High School
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