Cecilia Lane
Moreno Valley,CA
Summary
Dedicated and highly skilled professional with 14 years of experience as a Starbucks Supervisor and Barista, seeking to leverage my strong organizational, communication, and customer service skills to excel in an office job role.
Overview
14
14
years of professional experience
Work History
Supervisor
Starbucks
03.2021 - 08.2023
- Lead a team of baristas in providing top-notch customer service, maintaining high standards of quality and cleanliness.
- Manage daily operations, including inventory control, cash handling, and scheduling.
- Train new team members in Starbucks' best practices and company policies.
- Ensure compliance with health and safety regulations and food safety standards.
- Resolve customer complaints and concerns promptly and professionally.
- Collaborate with district managers to achieve sales and performance targets.
- Conduct performance evaluations and provide coaching to team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Barista
Starbucks
07.2009 - 03.2021
- Prepared and served a variety of coffee and espresso beverages, adhering to Starbucks' quality standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided exceptional customer service by taking orders, handling transactions, and offering product recommendations.
- Maintained a clean and organized work area, including equipment and utensils.
- Collaborated with team members to ensure efficient operations during busy periods.
- Participated in ongoing training and product knowledge sessions.
Education
No Degree - American Sign Language (ASL)
Cerritos College
Norwalk, CAHigh School Diploma -
Santa Fe High School
Santa Fe Springs, CA05.2004
Skills
- Time management: Able to prioritize tasks and meet deadlines efficiently
- Data entry: Proficient in entering and managing data accurately
- Communication: Excellent written and verbal communication skills
- Problem-solving: Effective at identifying issues and finding solutions
- Teamwork: Collaborative and able to work well in a team environment
Timeline
Supervisor
Starbucks
03.2021 - 08.2023
Barista
Starbucks
07.2009 - 03.2021
No Degree - American Sign Language (ASL)
Cerritos College
High School Diploma -
Santa Fe High School
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