Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Lapham

Levittown,PA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

31
31
years of professional experience

Work History

Lead Store Associate/Key Holder

Aldi
10.2024 - Current
  • Provide exceptional customer service
  • Supervise daily responsibilities of store personnel
  • Ability to multitask
  • Stock shelves and merchandise displays neatly
  • Maintained a clean, safe, and visually appealing store environment for both customers and employees.
  • Implemented loss prevention techniques to minimize shrinkage and protect company assets.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
  • Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.

Full Time Store Associate

Aldi
07.2023 - 10.2024
  • Provide exceptional customer service
  • Process customer purchases and adhere to cash policies
  • Stock shelves and merchandise displays neatly
  • Ability to multitask
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.

Attendance Clerk

Neshaminy High School
08.2018 - 06.2023
  • Maintain a close relationship with students, parents and guardians.
  • Assist with early dismissals of students and late arrivals.
  • Track attendance of students and mail letters according to attendance policy.
  • Work closely with Assistant Principals, Guidance Counselors, School Nurse and Teachers.
  • Ability to multitask many different projects on a daily basis.
  • Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
  • Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.
  • Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
  • Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
  • Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
  • Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
  • Input daily attendance information into office database for 3,000+ student school.
  • Called parents and guardians to inquire about late or truant students.
  • Supported school administration by generating accurate attendance reports for decision-making purposes.
  • Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.

Merchandise Associate

Home Goods
05.2022 - 06.2023
  • Interact with customers to provide exceptional service.
  • Prepare merchandise for the sales floor.
  • Participates in store recovery throughout the shift
  • Maintain cleanliness of sales floor.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Created attractive displays to promote items.

Food Service Worker

Neshaminy High School
08.2016 - 06.2018
  • Serve students lunches and maintain a clean, organized area.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Field Service Representative

Advantage Sales & Marketing
08.2011 - 08.2016
  • Data Collection in my territory of retail stores and supermarkets.
  • Handle various projects, responsible for transmitting information to client on a timely basis.
  • Developed lasting relationships with clients through excellent communication and professionalism.
  • Provided detailed reports post-service visits to document issues resolved, recommendations made, and any potential areas for improvement.

Field Service Representative

American Greetings Corp.
07.2007 - 02.2010
  • Offer exceptional customer service. Assist customers in making their purchase.
  • Responsible for maintaining greeting card and gift wrap aisles for 2 retail stores.
  • Responsible for seasonal resets and revision resets and ordering as needed.
  • Improved team performance through regular feedback and performance evaluations.

Design Coordinator

Jones Apparel Group
01.1995 - 06.2006
  • Work with customers to fulfill their orders for the showrooms.
  • Fill customer orders.
  • Set up designs in computer program for company wide viewing.
  • Meet in NY to work with design team to on new styling.
  • Put all styles into work and maintain system set up spec sheets for contractors and other company wide departments.
  • Oversea group of three employees.
  • Boosted project efficiency through meticulous management of design resources and schedules.
  • Collaborated closely with fellow designers, enabling cross-functional teamwork that led to innovative outcomes.
  • Ran various studio reports and distributed to appropriate parties.
  • Coordinated with vendors for cost-effective material procurement, optimizing budget allocation without compromising on quality.
  • Achieved smoother workflows by creating detailed project plans that outlined responsibilities, milestones, and deadlines.

Education

Accounting and Restaurant Management

Bucks County Community College

Diploma - undefined

Council Rock High School North

Skills

  • Efficient store management
  • Policy implementation
  • Employee shift coordination
  • Inventory management
  • Building strong professional connections
  • Client assistance

Timeline

Lead Store Associate/Key Holder

Aldi
10.2024 - Current

Full Time Store Associate

Aldi
07.2023 - 10.2024

Merchandise Associate

Home Goods
05.2022 - 06.2023

Attendance Clerk

Neshaminy High School
08.2018 - 06.2023

Food Service Worker

Neshaminy High School
08.2016 - 06.2018

Field Service Representative

Advantage Sales & Marketing
08.2011 - 08.2016

Field Service Representative

American Greetings Corp.
07.2007 - 02.2010

Design Coordinator

Jones Apparel Group
01.1995 - 06.2006

Diploma - undefined

Council Rock High School North

Accounting and Restaurant Management

Bucks County Community College

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