Cecilia Lara

• Answer telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinate patient scheduling, check-in, check-out and payments for billing.
• Manage multi-line phone system and pleasantly greeted patients.
• Schedule patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Submit prior authorizations.

• Responded to patient inquiries and concerns in person and over the phone
• Managed multi-line phone system and pleasantly greeted patients.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Registered new patients prior to meeting with medical providers
• Verified insurance eligibility and obtained prior authorizations when necessary
• Scheduled meetings, appointments and procedures for staff and patients
• Managed patients care
• Created and maintained patients file

Originally hired as an order picker and scan auditor to verify orders were error free. Last position held during my 10 years at Jones was in the receiving department office

• Printed customers orders for fulfillment
• Ran error reports
• Greet customers and problem solved issues for visitors in receiving office
• Corrected order errors to ensure order accuracy