Lourdes Torres
Charlotte,NC
Summary
Organized environmental services assistant, with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
16
16
years of professional experience
Work History
Environmental Services Housekeeper
Atrium Health Carolinas Medical Center
02.2022 - Current
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned elevators, glass, and planters in public areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Removed waste paper and other trash from premises to designated area.
- Documented and reported necessary facility and building repairs observed.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
Housekeeping Room Attendant
Johnson C. Smith University
01.2008 - 02.2022
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Ensured proper usage and maintenance of equipment, prolonging its lifespan while reducing repair costs.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Maintained a professional demeanor and appearance, following university policies regarding uniform and grooming standards.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Education
Bachelor - Marketing
Universidad Tecnologica De Santiago
Santo Domingo, Republica Dominicana06.1999
High School Diploma -
Escuela Max Henriquez Urena
San Cristobal, Republica Dominicana06.1995
Skills
- Infection Control
- Commercial equipment operations
- Waste removal
- Vacuuming
- Equipment Inspection
- Maintenance
- Room preparation
- Laundry services
- Supply Management
- Cleaning and sanitation
- Cleaning techniques
- Restroom Servicing
- Team Collaboration
- Relationship Building
- New Employee Training
- Problem-Solving
- Team building
- Multitasking Abilities
- Flexible Schedule
- Adaptable and Flexible
- Analytical Skills
- Interpersonal Skills
- Time management abilities
- Written Communication
- Problem-solving abilities
- Professionalism
- Adaptability and Flexibility
- Interpersonal Communication
- Reliability
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Environmental Services Housekeeper
Atrium Health Carolinas Medical Center
02.2022 - Current
Housekeeping Room Attendant
Johnson C. Smith University
01.2008 - 02.2022
Bachelor - Marketing
Universidad Tecnologica De Santiago
High School Diploma -
Escuela Max Henriquez Urena