Cecilia Lopez
Dover,FL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, and resource allocation. Dedicated to training and mentoring top talent while cultivating a productive work culture. Proficient in customer service best practices and related options. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Administrative Specialist
Cibolo Family Medicine
11.2021 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Generated new leads through networking and attending marketing events.
Medical Assistant, Office Manager
Florida Medical Clinic
11.2015 - 10.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Patient Care Technician
Tampa General Hospital
Tampa, FL
2012.06 - 2015.11
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Documented patient information and care activities in electronic health record.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
Customer Service Representative
Rainbow Shops
Tampa, FL
02.2010 - 06.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Substitute Teacher, K-12
Hillsboro School District
Tampa, FL
08.2009 - 02.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assigned, explained and graded homework.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL06.2009
Skills
- Customer Relations
- Billing Oversight
- Administrative Leadership
- Schedule Management
- Prioritization
- Problem-Solving Ability
- Active Listening
- Sales Expertise
- Customer Service
- Medical Terminology Knowledge
- Staff Training
- Sales and Marketing Methods
Timeline
Administrative Specialist
Cibolo Family Medicine
11.2021 - Current
Medical Assistant, Office Manager
Florida Medical Clinic
11.2015 - 10.2021
Patient Care Technician
Tampa General Hospital
2012.06 - 2015.11
Customer Service Representative
Rainbow Shops
02.2010 - 06.2013
Substitute Teacher, K-12
Hillsboro School District
08.2009 - 02.2011
High School Diploma -
Tampa Bay Tech High School
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