Cecilia Lopez Jule
manchester
Summary
Experienced barista with a strong track record of delivering exceptional customer service and crafting high-quality coffee and specialty beverages. Adheres to strict recipe and presentation standards while maintaining a clean and hygienic workspace. Knowledgeable in sanitation regulations and committed to ensuring customer satisfaction. Proven ability to work effectively with diverse teams, contributing to a positive and inclusive work environment over 21 years in the same establishment.
Overview
21
21
years of professional experience
Work History
BARISTA.
STARBUCKS COFEE CO.
HANOVER
07.2012 - Current
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Shift Supervisor
STARBUCKS COFEE CO
Baltimore
05.2004 - 06.2012
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Maintained accurate records of daily transactions and deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints in a timely manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Monitored security and enforced loss prevention strategies during shift.
Education
GED -
UNIVERSITY OF THE STATE OF NEW YORK. EDUCTION DEPA
NEW YORK09-2001
Skills
- Health safety compliance
- Volunteering to supervise young Boy Scouts
- Team leadership
- Conflict resolution
- Time management
- Excellent customer service
- Cash handling
Affiliations
- Love to travel
- Love interacting with young people volunteering in different activities
- Love cooking for family and friends
- My best time is when I contemplate the miracles of God during my day.
Accomplishments
- Certificate in volunteering at Terrance Cardinal Cook Health Center , New York between 2001- 2003 serving as Mas scort for the residents.
- Certificate in Food Safety
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
BARISTA.
STARBUCKS COFEE CO.
07.2012 - Current
Shift Supervisor
STARBUCKS COFEE CO
05.2004 - 06.2012
GED -
UNIVERSITY OF THE STATE OF NEW YORK. EDUCTION DEPA
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