Summary

Work History

Education

Skills

Timeline

cecilia lozano

Madera,CA

Summary

Dynamic and reliable professional excelled in resolving high-stress situations and enhancing customer loyalty through exceptional service. Skilled in multitasking and organization, I bring a strong work ethic and a commitment to improving team efficiency and guest satisfaction.

Work History

Server

K&M Casino

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Customer Service Representative

Compass Health

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Followed up with customers about resolved issues to maintain high standards of customer service.

IHSS Care Provider

State Of California-CCWF

Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
Provided transportation and appointments management.
Provided transportation for clients to medical appointments, social events, and other necessary outings.
Ensured a safe and comfortable environment by maintaining a clean and organized living space.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Enhanced client well-being by providing compassionate care and support tailored to individual needs.
Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Transported clients to and from medical appointments with safety and efficiency.
Handled incoming mail, bills and invoices and completed appropriate actions.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Beverage Server

Chukchansi Gold Resort

Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
Developed rapport with regular customers, fostering loyalty and repeat business.
Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
Successfully upsold premium beverage options, increasing overall sales revenues.
Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
Managed cash transactions accurately, ensuring proper handling of payments and tips.
Prepared hot coffee and tea according to customer requests.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Maintained a clean and organized work environment, ensuring optimal service for patrons.
Contributed to team success through active communication and collaboration with colleagues across all departments.
Stayed current on industry trends and emerging products, continuously enhancing beverage knowledge and expertise.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Checked guests' identification before serving alcoholic beverages.

Medical Biller

Camerena Health

Verified insurance of patients to determine eligibility.
Communicated with insurance providers to resolve denied claims and resubmitted.
Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Filed and updated patient information and medical records.
Ensured timely payments from insurance providers through submission of accurate and complete claims.
Collected payments and applied to patient accounts.
Posted payments and collections on regular basis.
Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
Liaised between patients, insurance companies, and billing office.
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Trained new team members in medical billing software, increasing efficiency within the department.
Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
Orchestrated transition to ICD-10 coding system, minimizing disruptions to billing operations.
Used data entry skills to accurately document and input statements.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Handled account payments and provided information regarding outstanding balances.
Generated monthly billing and posting reports for management review.
Processed payment via telephone and in person with focus on accuracy and efficiency.

Medical Biller

Nassar Women’s Care

Verified insurance of patients to determine eligibility.
Communicated with insurance providers to resolve denied claims and resubmitted.
Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Filed and updated patient information and medical records.
Ensured timely payments from insurance providers through submission of accurate and complete claims.
Collected payments and applied to patient accounts.
Posted payments and collections on regular basis.
Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
Liaised between patients, insurance companies, and billing office.
Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Organized filing system for patient records, expediting access to essential documents when needed.
Prepared billing statements for patients and verified correct diagnostic coding.
Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
Orchestrated transition to ICD-10 coding system, minimizing disruptions to billing operations.
Used data entry skills to accurately document and input statements.
Created improved filing system to maintain secure client data.
Generated monthly billing and posting reports for management review.
Processed payment via telephone and in person with focus on accuracy and efficiency.

Medical Biller

Clinica Sierra Vista

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Diploma -

Furman High School

Madera, CA

05.1998

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Order accuracy

Supply restocking
Food safety practices
Table bussing
Performance improvement
Allergy awareness
Beverage preparation
Guest seating
Table setting knowledge
Multitasking and organization
Responsible beverage service
Team player
Reliable and responsible
Reliability
Multitasking Abilities
High energy and stamina

Timeline

Server

K&M Casino

Customer Service Representative

Compass Health

IHSS Care Provider

State Of California-CCWF

Beverage Server

Chukchansi Gold Resort

Medical Biller

Camerena Health

Medical Biller

Nassar Women’s Care

Medical Biller

Clinica Sierra Vista

Diploma -

Furman High School

cecilia lozano

Summary

Work History

Server

Customer Service Representative

IHSS Care Provider

Beverage Server

Medical Biller

Medical Biller

Medical Biller

Education

Diploma -

Skills

Timeline

Server

Customer Service Representative

IHSS Care Provider

Beverage Server

Medical Biller

Medical Biller

Medical Biller

Diploma -

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