Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Mancilla

Texas City,TX

Summary

Skilled Legal Assistant with comprehensive experience in drafting legal documents, managing case files, and performing research. Strong ability to maintain efficient office environment through exceptional organizational skills and attention to detail. Demonstrated capability in maintaining confidentiality, providing support on complex legal cases, and contributing positively to team efforts. Top skills in communication, critical thinking and active learning. Helps cases with professionally prepared legal documents and thorough research.

Overview

6
6
years of professional experience

Work History

Legal Assistant

Edward Law Group
Houston, TX
12.2024 - Current
  • Updated databases with new information received from attorneys or clients.
  • Monitored treatment processes to ensure compliance with legal standards.
  • Analyzed data related to cases for use in research or litigation purposes.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Maintained client confidentiality in all matters.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Coordinated travel arrangements for attorneys attending out-of-town conferences or depositions.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Answered phones promptly while providing courteous customer service.
  • Processed incoming mail on a daily basis.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Created and updated case management and client account databases.

CSR, Sales

Fred Loya Insurance
Webster, TX
05.2024 - 12.2024
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Identified prospective clients by using business directories, following leads from existing clients, participating in organizations and clubs, attending trade shows and conferences.
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Driver

Erosion Control Systems Inc
Houston, TX
03.2023 - 01.2024
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delivered packages to customers in a timely and efficient manner.
  • Verified the contents of inventory loads against shipping papers.
  • Managed time efficiently when making multiple stops along designated routes.

Bartender/ Waitress

Pine Forest Country Club
Houston, TX
11.2019 - 03.2020
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.
  • Assisted in setting up the bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Education

High School Diploma -

Martha Raines Academy
Katy, TX
12-2018

Skills

  • Legal research
  • Document management
  • Database management
  • Case analysis
  • Client communication
  • Time management
  • Customer service
  • Organizational skills
  • Document filing
  • Fast learner
  • Client service and support
  • Scheduling/Planning

Languages

Spanish
Professional

Timeline

Legal Assistant

Edward Law Group
12.2024 - Current

CSR, Sales

Fred Loya Insurance
05.2024 - 12.2024

Driver

Erosion Control Systems Inc
03.2023 - 01.2024

Bartender/ Waitress

Pine Forest Country Club
11.2019 - 03.2020

High School Diploma -

Martha Raines Academy

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