Cecilia Martinez

• Prioritized and delegated emergency and non emergency calls.

• Performed record checks in order to safeguard the responding emergency personnel and citizens.

• Communicated information to officers via radio on all regular and emergency calls.

• Maintain professionalism while handling emergency and non-emergency calls that are sensitive and may be life threatening in nature.

• Supported officer safety by maintaining constant communication with responding units during emergencies.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and fire department.
• Reduced risks and emergency response issues by observing public safety field units.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
• Developed and maintained strong relationships with clients through proactive communication and timely issue resolution.
• Managed daily operations to ensure excellent customer satisfaction.
• Monitored service staff performance and provided feedback for improvement.
• Conducted regular quality audits, ensuring adherence to company policies, procedures, and industry best practices.
• Oversaw inventory management processes, maintaining accurate records and minimizing stock discrepancies through regular audits.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.