Cecilia Martinez-Garcia
Summary
Proven leader and bilingual communicator, adept in customer service and cash handling, enhanced Taco Bell's service levels through meticulous training and financial accuracy. Leveraged team leadership and advanced bilingualism to foster an inclusive, high-performance environment, significantly improving customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Taco Bell
10.2023 - 02.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Muffler Line
Foutch Industries
05.2019 - 06.2021
- Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
- Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
- Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
- Improved overall store appearance by designing visually appealing merchandising displays that showcased high-quality wine offerings.
Cashier Team Lead
Wendys Restaurant
02.2019 - 04.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Quality Control Inspector
First Call Quality Services
10.2017 - 11.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Cleaning Technician
Dycos Cleaning Service
04.2016 - 03.2017
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
Assembly Line Worker
Yorozu Automotive Tennessee
10.2015 - 02.2016
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Cashier/Service Crew Member
KFC Restaurant
03.2015 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
GED -
Warren County High School
Mcminnville, TN01.2024
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- Cash Register Operation
- Cash handling expertise
- Money Handling
- Heavy Lifting
- Bilingual in Spanish and English
- Advanced Bilingualism
- Bilingual oral communication
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Task assignment
- Folding clean laundry
- Window Cleaning
- Cleaning practices
- Chemical Handling
- Health and safety compliance
- Waste disposal
- Workload prioritization
Languages
Spanish
Full Professional
Timeline
Cashier Team Lead
Taco Bell
10.2023 - 02.2024
Muffler Line
Foutch Industries
05.2019 - 06.2021
Cashier Team Lead
Wendys Restaurant
02.2019 - 04.2019
Quality Control Inspector
First Call Quality Services
10.2017 - 11.2018
Cleaning Technician
Dycos Cleaning Service
04.2016 - 03.2017
Assembly Line Worker
Yorozu Automotive Tennessee
10.2015 - 02.2016
Cashier/Service Crew Member
KFC Restaurant
03.2015 - 08.2015
GED -
Warren County High School
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