- I enjoy helping others and giving back to the community
- Learning new cooking techniques and expanding my culinary skills
- Hiking
- Documenting and sharing travel experiences
- Personal Development and Self-Improvement
- I enjoy the city and being around all kinds of people
Cecilia mathey
kingston,Massachusetts
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Brothers Marketplace. Leveraged strong communication and empathy to resolve complaints and build loyalty, alongside meticulous cash handling skills. Excelled in a fast-paced environment, significantly improving checkout efficiency and fostering team collaboration. Demonstrated commitment to professionalism and courtesy, contributing to a positive dining experience at Rosati's Authentic Chicago Pizza.
Overview
2
2
years of professional experience
Work History
Cashier
Brothers Marketplace
05.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved efficiency, organized checkout area for optimal workflow.
Front Counter Hostess
Rosati's Authentic Chicago Pizza
08.2022 - 11.2023
- Maintained working knowledge of all menu items and their ingredients, enabling efficient communication with guests who had specific dietary concerns or requests.
- Collaborated with management on strategies to improve overall guest experience, resulting in increased positive online reviews.
- Welcomed guests and maintained pleasant, friendly, and professional demeanor.
- Reinforced successful performance to new staff members and offering respectful coaching.
- Increased repeat business by building rapport with customers and addressing their needs in a timely manner.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
- Displayed strong multitasking skills while managing multiple responsibilities during peak hours, maintaining high levels of efficiency without sacrificing quality of service.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Developed strong relationships with regular customers, contributing to a sense of community within the restaurant and fostering loyalty.
- Enhanced customer satisfaction by providing warm greetings and efficient service at the front counter.
- Wiped front counter, booths and glass doors to maintain cleanliness of public areas.
- Maintained a clean and inviting dining area, contributing to an enjoyable atmosphere for patrons.
- Organized, arranged and tidied work space to make resources and products easy to locate.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
Education
No Degree -
Silver Lake High School
260 Pembroke St, Kingston, MA 0236406-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Order taking
- Professionalism and courtesy
- Merchandise restocking
- Staff training
Interests
Work Preference
Work Type
Part TimeQuote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Cashier
Brothers Marketplace
05.2024 - 07.2024
Front Counter Hostess
Rosati's Authentic Chicago Pizza
08.2022 - 11.2023
No Degree -
Silver Lake High School
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