Cecilia Mendez
Odessa,TX
Summary
Dynamic Office Manager with a proven track record at RLLCS, enhancing team productivity through effective scheduling and resource allocation. Skilled in customer service and inventory control, I implemented collaborative tools that improved operational efficiency, resulting in significant cost savings and elevated client satisfaction. Strong leadership and problem-solving abilities drive my success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Experienced with managing dispatch operations and coordinating logistics. Utilizes strong organizational skills and effective communication to ensure seamless operations. Track record of improving efficiency and team performance through strategic planning.
Overview
16
16
years of professional experience
Work History
Office Manager/Dispatcher Manager/Driver Manager
RLLCS
06.2019 - 11.2025
- Streamlined office operations by implementing efficient scheduling and resource allocation.
- Developed and maintained filing systems to enhance document retrieval processes.
- Coordinated communication between departments to ensure alignment on organizational goals.
- Oversaw vendor relationships, negotiating contracts for office supplies and services.
- Monitored office inventory, ensuring adequate supplies while minimizing waste and costs.
- Enhanced team productivity through the introduction of collaborative tools and software solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw daily dispatch operations, ensuring optimal routing and timely delivery of services.
- Trained and mentored dispatch team, enhancing communication and coordination among staff.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
Driver Supervisor/Dock Supervisor
Mail Management Services
07.2019 - 01.2021
- Supervised daily operations of delivery routes, ensuring timely and efficient service.
- Trained and mentored drivers on safety protocols and best practices.
- Monitored vehicle maintenance schedules to minimize downtime and enhance reliability.
- Implemented process improvements that increased route efficiency and reduced operational costs.
- Coordinated logistics between departments to streamline communication and workflow.
- Resolved customer inquiries and complaints promptly, enhancing overall client satisfaction.
- Managed staffing levels to ensure optimal coverage during peak periods and special events.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Consistently kept an open line of communication between upper management and driving staff members.
- Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Trained and mentored new staff on safety protocols and operational procedures.
- Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Implemented loading dock process and productivity improvements.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Upheld strict regulatory compliance with local, state, federal laws as well as industry-specific guidelines pertaining to port operations diligently.
- Built strong working relationships with carriers to ensure smooth coordination during peak periods of activity at the docks successfully.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Enforced team adherence to safety regulations and protocols.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Quality Control
Genco/Fedex
01.2016 - 03.2017
- Established strong quality control standards for consistent application throughout all projects.
- Reduced production errors by conducting thorough quality control checks on assembled components.
- Increased accuracy of test results by implementing rigorous quality control measures.
- Implemented quality control measures, significantly reducing errors and enhancing overall product quality.
- Supervised quality control and reduced process lags to maximize revenue.
- Reduced errors in applications by implementing thorough quality control measures.
- Increased accuracy in test results through meticulous quality control procedures and documentation.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Maintained detailed documentation for each installation, ensuring consistency and quality control.
- Supported quality control efforts by inspecting assembled boilers for defects or leaks.
- Managed quality control process to drive accuracy of performance inputs.
- Supported quality control efforts, ensuring that work met or exceeded standards.
- Reduced production errors by implementing strict quality control procedures and guidelines.
- Managed vendor relationships, ensuring timely delivery and quality control of materials.
- Implemented quality control measures, leading to improved overall project outcomes.
- Followed quality control procedures.
- Improved product quality with stringent quality control checks throughout production cycle.
- Achieved consistent quality control by rigorously adhering to inspection protocols.
- Implemented quality control measures to ensure consistently high-quality deliverables.
Packer/Picker/Stow Ambassador
Amazon Warehouse
03.2014 - 01.2016
- Operated packaging machinery to ensure efficient product handling and minimal downtime.
- Inspected finished products for quality assurance, adhering to company standards.
- Collaborated with team members to optimize workflow and enhance productivity.
- Trained new employees on proper packing techniques and safety protocols.
- Implemented improvements in packing processes, reducing waste and increasing efficiency.
- Monitored equipment performance, reporting issues to maintenance for prompt resolution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Ensured cleanliness and organization of packing area, adhering to safety standards.
- Streamlined packing area for better workflow, leading to smoother packing process.
- Enhanced product safety during transit, utilizing advanced packing materials and techniques.
- Ensured timely shipment of products by meticulously organizing and packing orders.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Assisted in inventory management tasks, helping to keep accurate track of stock levels.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Loaded and unloaded items from production line.
- Sorted and stacked finished items.
- Sealed containers and packages with glue, tape or other materials.
- Monitored packaging machinery to make needed adjustments.
- Trained new staff on best practices for efficient picking and safety protocols.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Used RF scanners to track orders and verify accuracy.
- Scanned and verified UPC codes for all products to aid in identification.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Transported merchandise pallets to move in warehouse.
- Recorded daily activities for inventory control.
- Updated merchandise pricing to match new values and special promotional rates.
Yard Manager/Office Manager/Office Manager/Dispatcher Manager/Driver Manager
Edwards Mail Service
06.2009 - 03.2014
- Oversaw daily yard operations ensuring optimal workflow and safety compliance.
- Managed inventory control, facilitating accurate tracking of materials and equipment.
- Coordinated scheduling for staff and equipment to maximize operational efficiency.
- Implemented process improvements reducing delays in yard activities and enhancing productivity.
- Trained new team members on safety protocols and operational procedures.
- Developed strategies for effective space utilization within the yard to streamline operations.
- Conducted regular inspections to identify maintenance needs and ensure equipment readiness.
- Collaborated with management to align yard operations with overall business objectives.
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
- Maintained an organized system for tracking inventory levels, tools, equipment, and vehicles used throughout daily operations.
- Collaborated with other managers on company-wide initiatives aimed at enhancing operational excellence across all locations.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Increased safety standards in the yard by conducting regular inspections and ensuring compliance with all regulations.
- Mentored junior employees, promoting professional growth and development within the organization.
- Reduced equipment downtime through regular maintenance checks and timely repairs.
- Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
- Conducted thorough employee evaluations, providing constructive feedback to improve individual performance levels.
- Coordinated successful shipment deliveries through meticulous planning and communication with transport companies.
- Streamlined daily operations by introducing time-saving procedures that improved overall workflow efficiency.
- Implemented effective training programs for new hires, resulting in higher retention rates among staff members.
- Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
- Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and logistics for staff meetings and client appointments.
- Developed and implemented office procedures to enhance productivity and organization.
- Led initiatives to upgrade office technology, enhancing overall operational capabilities.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Managed scheduling, coordinating appointments and meetings for staff and clients.
- Developed and maintained filing systems, ensuring organized access to critical documents.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
High School Diploma -
Wink High School
Wink, TXSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Document management
- Clerical support
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Staff hiring
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Facility management
- Technical support
- Regulatory compliance
- Vendor engagement
- Decision-making
- Team leadership
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Customer service management
- Phone and email etiquette
Timeline
Driver Supervisor/Dock Supervisor
Mail Management Services
07.2019 - 01.2021
Office Manager/Dispatcher Manager/Driver Manager
RLLCS
06.2019 - 11.2025
Quality Control
Genco/Fedex
01.2016 - 03.2017
Packer/Picker/Stow Ambassador
Amazon Warehouse
03.2014 - 01.2016
Yard Manager/Office Manager/Office Manager/Dispatcher Manager/Driver Manager
Edwards Mail Service
06.2009 - 03.2014
High School Diploma -
Wink High School