Cecilia Mendibles
Riverside,CA
Summary
Dedicated Customer Service professional with knowledge of service scheduling pick ups and deliveries. Committed to maintaining professional relationships to increase profitability and drive business results.
Work directly with drivers, dispatch and management teams. Organized and dependable.
Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure daily tasks.
Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Meridian Worldwide Transportation Group
05.2014 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
Administrative Coordinator
Fleetwood Enterprises
09.1999 - 10.2008
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
Education
High School Diploma -
Rubidoux High School
Riverside, CASkills
- Data Entry
- Account Updating
- Appointment Scheduling
- Scheduling
- Account Management
- Conflict Resolution
- Money Handling Abilities
- Materials Transport
- Delivery Scheduling
- Customer Service
- Order Fulfillment
- Order Processing
Timeline
Customer Service Representative
Meridian Worldwide Transportation Group
05.2014 - 11.2023
Administrative Coordinator
Fleetwood Enterprises
09.1999 - 10.2008
High School Diploma -
Rubidoux High School
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