Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Mendoza

Tillamook,OR

Summary

Dynamic hospitality professional with a strong background in customer service and food preparation, honed at Norma's Kitchen. Proven ability to enhance dining experiences through exceptional service and meticulous sanitation practices. Skilled in multitasking and training new hires, ensuring a well-organized and efficient kitchen environment. Committed to delivering quality and satisfaction.

Overview

7
7
years of professional experience

Work History

Cook /Food Server

Norma's Kitchen
Garibaldi, OR
06.2025 - Current
  • Prepared and cooked a variety of menu items according to standard recipes.
  • Maintained cleanliness and organization in kitchen workspace to comply with health regulations.
  • Assisted in inventory management by monitoring stock levels and reporting shortages.
  • Collaborated with team members to ensure timely meal service during peak hours.
  • Followed food safety guidelines to prevent cross-contamination and ensure quality standards.
  • Contributed to positive dining experiences through attentive service and efficient food delivery.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Bartender

Corral Bar And Grill
Tillamook, OR
10.2024 - Current
  • Learned safe beverage preparation techniques and equipment operation.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Developed knowledge of drink recipes and cocktail mixing methods.
  • Provided exceptional customer service to enhance guest experience.
  • Adapted quickly to high-pressure environments during peak hours.
  • Handled cash register transactions accurately and efficiently.
  • Supported inventory management by restocking supplies as needed.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Receptionist

Werner
Tillamook, OR
04.2020 - 04.2024
  • Managed front desk operations, ensuring efficient greeting and check-in for visitors.
  • Handled incoming calls and directed inquiries to appropriate departments swiftly.
  • Maintained appointment schedules, coordinating meetings for staff and clients effectively.
  • Assisted with clerical tasks, including filing documents and data entry accurately.
  • Provided exceptional customer service by addressing client needs and concerns promptly.
  • Supported administrative staff in organizing events and maintaining office organization.
  • Fostered a welcoming environment through professional communication and appearance standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Team Lead, Budtender

Sweet Relief Farm
Tillamook, OR
03.2018 - 06.2021
  • Oversaw daily operations, ensuring workflow efficiency and adherence to safety protocols.
  • Mentored team members, fostering a collaborative environment to enhance productivity.
  • Streamlined processes, resulting in improved project timelines and resource management.
  • Conducted performance evaluations, providing constructive feedback to support professional growth.
  • Implemented training programs, increasing team competency and operational effectiveness.
  • Resolved conflicts promptly, maintaining team morale and focus on objectives.
  • Developed action plans for project execution, aligning efforts with organizational goals.
  • Monitored project progress, adjusting strategies to meet changing demands and priorities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Educated customers on compliance regulations and safe consumption practices.
  • Maintained in-depth knowledge of cannabis products, strains, and consumption methods.
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Weighed, prepared and packaged different types of products.
  • Restocked supplies and arranged displays.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Tillamook High School
Tillamook, OR

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Sanitation
  • Supply restocking
  • Hospitality and service industry background
  • Food handler certification
  • Patience and tolerance
  • Alcohol awareness
  • New hire training

Timeline

Cook /Food Server

Norma's Kitchen
06.2025 - Current

Bartender

Corral Bar And Grill
10.2024 - Current

Receptionist

Werner
04.2020 - 04.2024

Team Lead, Budtender

Sweet Relief Farm
03.2018 - 06.2021

Tillamook High School