Cecilia Milllhausen
1110 Oak Fork,TX
Summary
Dynamic Casino Booth Cashier at Pushpas with a strong work ethic and cash handling expertise. Enhanced transaction accuracy and customer satisfaction through effective problem-solving and teamwork. Trained new staff, fostering a collaborative environment that improved service efficiency during peak hours. Committed to maintaining compliance and security protocols for optimal operations.
Overview
3
3
years of professional experience
Work History
Casino Booth Cashier
Pushpas
08.2022 - 01.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Assisted customers with inquiries, providing excellent service to enhance satisfaction.
- Collaborated with team members to maintain clean and organized booth environment.
- Trained new staff on cash handling procedures and customer service protocols.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Implemented workflow improvements that enhanced transaction speed and accuracy.
- Resolved customer complaints promptly, ensuring positive experiences during events.
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Assisted in training new employees on booth cashier responsibilities, resulting in a more skilled team.
- Managed cash register accurately, including counting drawers at the beginning and end of each shift for proper reconciliation.
- Provided excellent customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Increased efficiency in transactions by regularly updating knowledge of pricing changes, promotions, and event schedules.
- Maintained a clean and organized workspace, ensuring a professional appearance for customers.
- Demonstrated adaptability by seamlessly transitioning between roles as needed, filling in for team members during absences or high-volume periods.
- Balanced multiple tasks simultaneously, prioritizing responsibilities to meet deadlines and maintain productivity levels.
- Ensured compliance with local regulations regarding age-restricted sales, verifying identification as necessary.
- Enhanced transaction accuracy by diligently following cash handling procedures and utilizing appropriate technology.
- Handled high-volume ticket sales with precision, maintaining strong attention to detail under pressure.
- Processed various payment methods efficiently while adhering to company policies for security purposes.
- Utilized strong interpersonal skills to build rapport with repeat customers, contributing to overall brand loyalty and retention rates.
- Strengthened communication skills with diverse clientele, adapting language as needed for clarity and understanding.
- Promoted positive interactions among coworkers by fostering a collaborative work environment focused on shared success.
- Participated in regular staff meetings to discuss operational improvements and share best practices for optimal performance.
- Improved customer satisfaction by providing efficient and friendly service at the booth cashier station.
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with gaming commission rules by verifying players' ages.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Audited money drawers and hand or machine-counted large cash values.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Balanced books with daily summary reconciliations.
Education
High School Diploma -
Forest Hills High Schoil
West Palm Beach, FL05-1994
Skills
- Strong work ethic
- Patience and empathy
- Team player attitude
- Reliability and punctuality
- Cash handling expertise
- Stress tolerance
- Professional appearance
- Basic math proficiency
- Promotional awareness
- Cash handling
- Currency exchanges
- Records maintenance
- Inventory oversight
- Fraud detection
- Currency counting
- Transaction reconciliation
- Cash transaction reporting
- Identification guidelines
- Cage security
- Cash balancing
- Internal controls compliance
- Hospitality and accommodation
- Transaction accuracy
- Money security
- Time management proficiency
- Jackpot payouts
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Machine operation
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Financial reports
- Verbal communication
- Relationship building
- Cash management
- Team building
- Cash register operation
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
Timeline
Casino Booth Cashier
Pushpas
08.2022 - 01.2026
High School Diploma -
Forest Hills High Schoil