Cecilia Milova
Fort Myers,FL
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Real Estate Agent
Grand Realty
11.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Restaurant Team Member
Two Meatballs In The Kitchen
12.2011 - 12.2013
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Facilitated smooth handoffs between shifts by communicating pertinent information regarding outstanding tasks or issues requiring immediate attention from incoming team members or managers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Adjusted food preparation methods in accordance with customer requests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Front End Operations Specialist
DSW
01.2005 - 12.2007
- Boosted customer engagement by developing targeted retail advertising campaigns.
- Pulled inventory to meet retail and wholesale order requirements.
- Upheld proper visual merchandising standards on retail floor and windows.
- Educated multi-level retail associates about product attributes and benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Oversaw daily operations, ensuring smooth functioning of all retail departments.
Medical Practice Administrator
Dr. Figarola M.D. Family Practice
01.2002 - 08.2005
- Established robust internal communication channels to keep staff informed about important updates or policy changes affecting their roles within the practice.
- Maintained strict confidentiality in accordance with HIPAA guidelines while managing sensitive patient information throughout various administrative tasks.
- Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
- Enhanced employee morale through regular performance evaluations and professional development opportunities.
- Streamlined patient scheduling by implementing an efficient appointment management system.
- Oversaw inventory management, reducing waste by closely monitoring supplies usage and ordering as needed.
- Reduced wait times for patients, optimizing the flow of daily appointments and procedures.
- Collaborated with physicians to develop strategic plans for continued growth and expansion of the practice''s service offerings.
- Supported physician partners in navigating complex administrative issues, providing essential guidance and expertise to ensure smooth operations.
- Improved overall office efficiency with effective delegation of tasks to administrative team members.
- Increased patient satisfaction by enhancing communication between medical staff and patients.
- Promoted a culture of continuous improvement by encouraging feedback from both employees and patients on areas needing attention or enhancement.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Trained interns and newly hired team members on office procedures and computer system.
Etiquette & Protocol Educator, Instructor & Aide
Etiquette And Protocol Academy By Ofelia Hullinger
04.2000 - 07.2004
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Developed and implemented engaging lesson plans to keep learner attention.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Organized extracurricular activities such as clubs or study groups, promoting intellectual curiosity outside the classroom setting.
- Replenished classroom supply levels to support planned lessons and activities.
- Coordinated community service projects for students, instilling civic responsibility and interpersonal skills development.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
Education
Bachelor of Science - Integrated Studies
Florida Gulf Coast University
Fort Myers, FL07.2024
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Fluent in Spanish and French
Timeline
Real Estate Agent
Grand Realty
11.2023 - Current
Restaurant Team Member
Two Meatballs In The Kitchen
12.2011 - 12.2013
Front End Operations Specialist
DSW
01.2005 - 12.2007
Medical Practice Administrator
Dr. Figarola M.D. Family Practice
01.2002 - 08.2005
Etiquette & Protocol Educator, Instructor & Aide
Etiquette And Protocol Academy By Ofelia Hullinger
04.2000 - 07.2004
Bachelor of Science - Integrated Studies
Florida Gulf Coast University
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