Cecilia Miranda
Inglewood,CA
Summary
- Excellent written and verbal communication skills.
- Experience in handling cash.
- Punctual and consistent with being on time; ready to work.
- Excellent customer service.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Spencer's Gifts
Torrance, US
06.2022 - Current
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Developed promotional strategies to increase sales and profitability.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Executed all merchandising directives accurately according to planograms.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reconciled returns and exchanges quickly while following established procedures.
- Supported management team in developing action plans for addressing underperforming areas.
- Processed sales transactions via cash register and telephone orders.
Sales Associate
Spencer's Gifts
Torrance, US
10.2020 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
Lead Sales Clerk
Metro by T-Mobile
Lomita, US
02.2019 - 09.2019
- Monitored stock levels on a daily basis and placed orders when necessary.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Maintain a clean environment throughout store and work space
- Work comfortably with current customer for up to 1 hour
- Build and maintain relationships with customers
- Close/Open registers and deposit money at the end of day
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reduced process lags by training employees on best practices and protocols.
- Recruited, hired and trained new hires to optimize profitability.
Education
High school Diploma -
Hawthorne High School
Hawthorne06.2012
Skills
- Succession planning
- Sales reporting
- Adaptability and flexibility
- Recruitment and hiring
- Sales monitoring
- Customer service and satisfaction
- Staff training and development
- Cash handling
- Sales strategies
- Customer service
- Visual merchandising
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
References
- Angie Edmond- Store Manager at Spencer Gift’s
(310)561-3177
- Avalon Kelly- Senior Assistant Manager at Spencer Gift’s
(562)503-1383
Timeline
Assistant Manager
Spencer's Gifts
06.2022 - Current
Sales Associate
Spencer's Gifts
10.2020 - Current
Lead Sales Clerk
Metro by T-Mobile
02.2019 - 09.2019
High school Diploma -
Hawthorne High School