Cecilia Moler
Summary
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Office Suite and correspondence management. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
32
32
years of professional experience
Work History
Personal Assistant to the Owner
Norm Caris
Anahola, HJ
01.2007 - 02.2010
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Arranged domestic and international travel plans and itineraries
- Used discretion when handling confidential information
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
Real Estate Agent and Property Management
Anthony Mangan, Broker Owner
Lihue, HI
03.2003 - 11.2006
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate rental inventory
- Increased number of rental properties' by 100% in 6 months.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Communicated with clients to understand property needs and preferences
- Presented purchase offers to sellers for consideration
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Negotiated, facilitated and managed real estate transactions
- Maintained connections with clients to encourage repeat business and referrals.
- Maintained inventories and records of sales collaterals and closings
- Collected fees and documented payment processes for property transactions
- Advertised client properties through websites, social media and real estate guides
- Represented buyers and sellers of developed and undeveloped properties
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Marketed and sold property for clients by hosting open houses and advertising online and in print
Rental Developer
Vision Properties
Kapaa, HI
05.2000 - 02.2003
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Entered rental payment and late fee data into Tenant-Pro for forecasting, budgeting, expenditure management and bill paying.
- Generated leads for condominium rentals through targeted marketing.
- Developed rental Inventory by 65 properties in 6 months
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Handled as many calls came in (at least 20) per day to address customer inquiries and concerns
- Prepared variety of different written communications, reports and documents
- Collaborated with team members to achieve target results
- Resolved problems, improved operations and provided exceptional service
- Maintained energy and enthusiasm in fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Carried out day-to-day duties accurately and efficiently
Rental Property Manager
Kauai Realty
Kapaa, HI
05.1988 - 05.2000
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Maintained sufficient number of units market-ready for lease.
- Increased property inventory by 12%. (9 properties in 6 months
Administrative Assistant - Timeshare Resort
Makai Club
Princeville, HI
06.1997 - 04.1998
- Coordinated bookkeeping activities in Quickbooks
- Maintained staff directory and company policy handbook for human resources department.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Sorted and distributed office mail.
- Generated reports and typed letters in Word.
- Reduced amount of maintenance dues owed by timeshare owners in arrears,(80%), by transferring ownership to new outfits pursuing timeshare ownership
Administrative Assistant
Hilton Waikoloa Village Resort
Waikoloa, HI
07.1996 - 04.1997
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Re-organized warehouse inventory allowing for stored art pieces to be rediscovered, sold and/or shipped to other sister art galleries as new inventory to be sold.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
Executive Assistant
Baynetwork
Santa Clara, CA
10.1995 - 04.1996
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Maintained calendar and scheduled meetings for VP of Hardware Engineering freeing time to pursue unit software projects.
Executive Assistant
Asset Management Banking Services
Trenton, NJ
05.1993 - 09.1994
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Real Estate Agent
REMax Central Desert
Cathedral City, CA
06.1992 - 03.1993
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Informed home buyer of sales, construction and warranty processes.
Real Estate Sales Associate
Century 21
Cathedral City, CA
01.1991 - 05.1992
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Informed home buyer of sales, construction and warranty processes.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Real Estate Sales Agent
Century 21
Palm Desert, CA
06.1989 - 12.1990
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Communicated with clients to understand property needs and preferences.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Educated clients on sales and buying processes and advised buyers on making decisions. requirements, pricing and mortgages.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Human Resources Administrator and Payroll
Superior Farms
Coachella, CA
02.1988 - 05.1989
- Prepared new hire letters, employee contracts and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits and other details.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Answered employee inquiries regarding health benefits and 401k options.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Sales Director Admin Assistant
Georgia Duck & Cordage Mill
Decatur, GA
07.1986 - 05.1987
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Collected and maintained file of receipts to coordinate expense report submission.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Managed filing system, entered data and completed other clerical tasks.
Commercial Loans Assistant
Santa Barbara Bank & Trust
Santa Barbara, CA
11.1984 - 10.1985
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Entered customer and loan information into [Type] database.
Assistant Administrative Secretary
Goldman Sachs
Los Angeles, CA
02.1981 - 12.1981
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Real Estate Sales License - Real Estate Ethics And Sales
Hawaii School of Real Estate
Maui, HI03.1998
Real Estate Sales License - Real Estate Ethics And Sales
Hawaii School of Real Estate
Maui, HI03.1998
Associate of Science - Software
Computer Learning Center
San Jose, CA03.1995
Real Estate Sales License - Real Estate Ethics And Sales
Anthony's School of Real Estate
Palm Springs, CA04.1989
Associate of Arts - Administrative Assistance And Secretarial Science
Villa Maria Academy
Santiago, Chile12.1971
Skills
- Administrative support
- Fluent in both English and Spanish
- Punctual, professional and mature
- Team player with ability to prioritize and meet deadlines
- Commitment to quality and service
- Meticulous and attention to detail
- Human resource laws
- Microsoft Office proficiency
- Time management
- Developing menus
- Focused, articulated and composed
- Georgia Driver's license
- Handles difficult situations with ease
- Personal training and coaching
- Data Research and Compilation
- Appointment Scheduling
Languages
English
Full Professional
Spanish
Native or Bilingual
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Personal Assistant to the Owner
Norm Caris
01.2007 - 02.2010
Real Estate Agent and Property Management
Anthony Mangan, Broker Owner
03.2003 - 11.2006
Rental Developer
Vision Properties
05.2000 - 02.2003
Administrative Assistant - Timeshare Resort
Makai Club
06.1997 - 04.1998
Administrative Assistant
Hilton Waikoloa Village Resort
07.1996 - 04.1997
Executive Assistant
Baynetwork
10.1995 - 04.1996
Executive Assistant
Asset Management Banking Services
05.1993 - 09.1994
Real Estate Agent
REMax Central Desert
06.1992 - 03.1993
Real Estate Sales Associate
Century 21
01.1991 - 05.1992
Real Estate Sales Agent
Century 21
06.1989 - 12.1990
Rental Property Manager
Kauai Realty
05.1988 - 05.2000
Human Resources Administrator and Payroll
Superior Farms
02.1988 - 05.1989
Sales Director Admin Assistant
Georgia Duck & Cordage Mill
07.1986 - 05.1987
Commercial Loans Assistant
Santa Barbara Bank & Trust
11.1984 - 10.1985
Assistant Administrative Secretary
Goldman Sachs
02.1981 - 12.1981
Real Estate Sales License - Real Estate Ethics And Sales
Hawaii School of Real Estate
Real Estate Sales License - Real Estate Ethics And Sales
Hawaii School of Real Estate
Associate of Science - Software
Computer Learning Center
Real Estate Sales License - Real Estate Ethics And Sales
Anthony's School of Real Estate
Associate of Arts - Administrative Assistance And Secretarial Science
Villa Maria Academy
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