Cecilia Moran Fernandez
WESTON,FLORIDA
Summary
Dynamic finance and customer service professional with a proven track record at Prima AFP, enhancing financial reporting accuracy and streamlining processes. Skilled in financial analysis and fostering positive customer relationships, I've successfully managed high-volume transactions and improved cash flow forecasting. Demonstrates meticulous attention to detail and a commitment to achieving excellence in all endeavors.
Overview
23
23
years of professional experience
Work History
Pastry Chef
Caromoran-baker
12.2019 - Current
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
Social Media Community Manager
Delizzia Bakery
11.2023 - 04.2024
- Enhanced online community growth through consistent moderation and prompt response to user feedback.
- Increased brand engagement by developing and implementing strategic social media content plans.
- Boosted organic reach with the implementation of effective search engine optimization techniques for social media posts.
Financial Operations Analyst
Prima AFP
03.2011 - 04.2019
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Improved cash flow forecasting with meticulous analysis of revenue trends and expense patterns.
- Evaluated investment opportunities, providing detailed analyses on potential returns and risks involved.
- Managed relationships with external vendors, negotiating favorable terms for contracts while maintaining high levels of service quality.
Junior Financial Analyst
Prima AFP
04.2009 - 04.2011
- Assisted in the development of long-term financial strategies, contributing valuable insights and suggestions.
- Contributed to successful M&A transactions through diligent due diligence efforts, identifying potential risks and synergies between entities involved.
- Facilitated internal audits by providing necessary documentation and answering inquiries from auditors in a timely manner.
- Developed user-friendly dashboards for enhanced data visualization, simplifying complex financial metrics for stakeholders.
Supervisor of Operations
La Positiva Seguros
05.2007 - 12.2009
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Head Teller
La Positiva Seguros
05.2005 - 05.2007
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Head Teller
Banco De Trabajo
06.2003 - 06.2005
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Replenished ATM funds in empty canisters prior to validation process.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Head Teller
Bbva Continental Bank
07.2001 - 05.2003
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Education
No Degree - Income Tax Course
H&B Block
H&R Block Virtual Income Tax Course (2024)11-2024
No Degree - Accounting And Finance
San Igancio De Loyola
Peru12-2006
No Degree - Economics
Universidad De Lima
Peru07-2003
Skills
- Accounts payable and receivable
- Accounting and bookkeeping
- Financial reporting
- Cash flow analysis
- Payroll processing
- Tax preparation
- Financial analysis
- Tax return filing
Languages
Spanish
Native or Bilingual
Timeline
Social Media Community Manager
Delizzia Bakery
11.2023 - 04.2024
Pastry Chef
Caromoran-baker
12.2019 - Current
Financial Operations Analyst
Prima AFP
03.2011 - 04.2019
Junior Financial Analyst
Prima AFP
04.2009 - 04.2011
Supervisor of Operations
La Positiva Seguros
05.2007 - 12.2009
Head Teller
La Positiva Seguros
05.2005 - 05.2007
Head Teller
Banco De Trabajo
06.2003 - 06.2005
Head Teller
Bbva Continental Bank
07.2001 - 05.2003
No Degree - Income Tax Course
H&B Block
No Degree - Accounting And Finance
San Igancio De Loyola
No Degree - Economics
Universidad De Lima
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