Cecilia Moreno
Madera,CA
Summary
Highly driven individual with 9+ years in a medical background specializing as a referral coordinator and front office lead. Highly adaptable and dedicated to producing a positive and effective work environment resulting in quality service.
Overview
10
10
years of professional experience
Work History
Referral Coordinator/Lead Front Office Receptionist
Valley Pediatrics
07.2014 - Current
- Managed the day-to-day operations of the front office, including scheduling, patient intake, customer service
- Performed data entry and maintain patient records in accordance with HIPPA regulations
- Trained and supervise frontdesk staff, ensuring proper protocols was followed at all times resulting in positive feedback and achievements
- Provided frontdesk assistance with patient check in and check out, answer multi-phone lines, obtain insurance information
- Assisted with billing and collections including verifying insurance eligibility
- Developed and implemented referral protocols and processes to ensure timely and accurate patient referrals
- Built and maintained relationships with outside referral sources and other healthcare providers
- Maintain office supplies and order copies, prepare bank deposits, organize bills, sort out mail
Sales Representative Team Leader
Metro PCS
07.2013 - 07.2014
- Proven success in driving sales and building strong customer service relationships
- Utilized customer feedback to identify opportunities for improvement and develop sales plans
- Collaborated with marketing team to plan and implement promotional activities
- Maintained excellent customer service standards in all interactions
- Developed and maintained a strong knowledge of company products and services
- Developed and manged sales strategies to exceed company revenues
Education
Madera Community College
MaderaHigh School Diploma -
Madera High School
Madera, CA06.2008
Skills
- 10 years in customer service
- Bilingual Spanish/English
- 10-key/Microsoft Word
- Excellent written and verbal communication skills
- Organizational skills
- Effective judgement/decision making
- Problem solving
- Cash handling/Payment processing
- Ability to work in a fast paced environment
- Referral Processing
- Team-oriented personality
- Front office support/trainer
- Attention to detail
- Insurance authorizations
Timeline
Referral Coordinator/Lead Front Office Receptionist
Valley Pediatrics
07.2014 - Current
Sales Representative Team Leader
Metro PCS
07.2013 - 07.2014
Madera Community College
High School Diploma -
Madera High School
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