Cecilia Olivares
Gorman
Summary
Dynamic leader with proven expertise in customer service management and team leadership honed at Bealls Inc. Excelled in enhancing customer satisfaction and fostering a positive work environment through effective problem-solving, training, and mentoring. Achieved notable improvements in staff performance and customer relations by implementing strategic team-building activities.
Overview
13
13
years of professional experience
Work History
Store Manager
Bealls Inc.
08.2011 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Gorman High School
Gorman05-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Team building and leadership
- Team motivation
- Customer response
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Bealls Inc.
08.2011 - 01.2025
High School Diploma -
Gorman High School
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