Cecilia Ordonez Hernandez
Cloverdale,CA
Summary
Driven and versatile professional with a background at La Crema, adept in sanitation procedures and fermentation techniques. Excelled in enhancing wine quality and productivity through effective teamwork and collaboration. Demonstrated exceptional problem-solving and critical thinking skills, ensuring high standards of cleanliness and efficiency. Achieved significant improvements in fermentation efficiency, contributing to optimal product quality.
Overview
8
8
years of professional experience
Work History
General Winery Worker
La Crema
08.2020 - Current
- Maintained high levels of sanitation within the facility via regular cleaning routines including pressure washing floors, sanitizing equipment surfaces, and removing debris from work areas.
- Enhanced wine quality by closely monitoring fermentation processes and making necessary adjustments.
- Upheld cleanliness standards within the cellar, contributing to a safe and sanitary work environment for all team members.
- Increased overall productivity within the winery by cross-training on multiple roles, allowing flexibility in task delegation when necessary.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Maximized fermentation efficiency with thorough temperature control strategies, ensuring optimal yeast health throughout the process.
Cashier
Burger King
08.2018 - 09.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Sears
12.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Kmart
03.2017 - 10.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier Team Lead
KFC A&W
07.2016 - 03.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Windsor Oaks Academy
8695 Windsor Rd05.2016
Skills
- Sanitation Procedures
- Chemical Handling
- Fermentation Techniques
- Grape Sorting Abilities
- Harvesting
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Winery Worker
La Crema
08.2020 - Current
Cashier
Burger King
08.2018 - 09.2018
Cashier
Sears
12.2017 - 01.2019
Cashier
Kmart
03.2017 - 10.2017
Cashier Team Lead
KFC A&W
07.2016 - 03.2017
High School Diploma -
Windsor Oaks Academy
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