Cecilia Orellana
Sunnyvale,CA
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Los Primos Meat Market
San Jose, CA
11.2015 - 06.2024
- Performed daily opening and closing procedures for the register area.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Answer customer questions, resolve issues, and provide friendly and efficient service.
- Communicate effectively with customers, colleagues, and management.
- Work with money and numbers all day
- advise customers on products and services.
- managing transactions with cash.
- Scanning goods and ensuring prices are accurate.
- collecting payments.
- Analyzed sales data reports to identify trends in customer buying habits.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Answered customer questions and provided store information.
Office Building Cleaner
pride
San Jose, CA
09.2019 - 01.2021
- Dusted ledges, countertops, files, office equipment, desks and walls.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and sanitized break room and kitchen appliances.
- Gathered and removed trash, placing in appropriate disposal area.
- Replenished restroom supplies to maintain soap, paper towels, and other product levels.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
Housekeeping Room Attendant
Cupertino Inn
Cupertino, CA
08.2016 - 11.2016
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Inspected all assigned rooms upon completion of cleaning duties.
- Responded promptly to requests from guests and other departments.
- Replenished room amenities according to established guidelines.
- Ensured compliance with health regulations regarding sanitation procedures.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Followed safety procedures when using chemical cleaners and power equipment.
Education
High School Diploma -
Republica De Venezuela
Honduras08-2015
Skills
- POS System Operation
- Flexible Schedule
- Transaction Approvals
- Policy Enforcement
- Positive Attitude
- Adaptability and Dependability
- Opening and closing procedures
- Cash Handling
- Safety rules
- Payment Collection
Timeline
Office Building Cleaner
pride
09.2019 - 01.2021
Housekeeping Room Attendant
Cupertino Inn
08.2016 - 11.2016
Cashier Team Lead
Los Primos Meat Market
11.2015 - 06.2024
High School Diploma -
Republica De Venezuela
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