Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cecilia Ormeno

Naples,FL

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Goodwill Industries. Skilled in workflow management and customer service, adept at driving business development through strategic improvements and team leadership. Increased repeat business through exceptional customer engagement, showcasing a strong work ethic and problem-solving capabilities.

Overview

23
23
years of professional experience

Work History

Assistant Store Manager

Goodwill Industries Of Southwest Florida Inc.
05.2023 - 06.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Production Coordinator

Arthrex Manufacturing
08.2012 - 03.2023
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
  • Coordinated with production team to support productivity targets and deadline management.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Streamlined workflow processes, enhancing overall team performance and output quality.
  • Created and maintained detailed reports and schedules of all production tasks.
  • Reviewed in-house stock to determine materials availability for production jobs.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
  • Enhanced production efficiency by streamlining processes and optimizing workflows.
  • Developed and maintained efficient production processes and procedures.
  • Supported continuous improvement initiatives by identifying areas for process optimization.
  • Facilitated smooth transitions between production phases, ensuring minimal downtime for equipment setup.

Cashier & Customer Service

Sodexho
02.2009 - 07.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

Walmart
05.2005 - 01.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Quality Control Inspector

Brightstar US
07.2001 - 09.2005
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Collaborated with production staff to establish and meet quality standards
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Education

Arthrex
Ave Maria, FL

High School Diploma -

Mercedes Indacochea
Lima, Peru
12.1976

Skills

  • Problem-Solving
  • Organizing materials
  • Customer experience
  • Customer Service and Engagement
  • Schedule Coordinators
  • Maintaining records
  • Workflow management
  • Business development
  • Meeting planning and leadership
  • Good work ethic
  • Data Management

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Goodwill Industries Of Southwest Florida Inc.
05.2023 - 06.2024

Production Coordinator

Arthrex Manufacturing
08.2012 - 03.2023

Cashier & Customer Service

Sodexho
02.2009 - 07.2012

Cashier

Walmart
05.2005 - 01.2009

Quality Control Inspector

Brightstar US
07.2001 - 09.2005

Arthrex

High School Diploma -

Mercedes Indacochea

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Cecilia Ormeno