Cecilia Parker
Schaumburg
Summary
Dynamic Operations Manager with a proven track record at B. Finder Assoc, enhancing productivity through strategic process improvements and effective team leadership. Skilled in inventory management and customer relationship management, I foster accountability and drive operational efficiency, resulting in significant cost reductions and elevated customer satisfaction.
Overview
30
30
years of professional experience
Work History
Operations Manager
B. Finder Assoc
09.2001 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Medical Office Administrator
Midwest Physical Therapy & Hand Therapy
01.1995 - 10.1998
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Managed appointments, registrations and patient relations in busy [Type] office.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Entered procedure codes and diagnosis codes into medical billing software.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
- Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
- Developed comprehensive policies and procedures for various aspects of medical office management, ensuring consistency across departments and teams.
- Verified benefits and worked with insurance companies to obtain payments.
Education
No Degree - Paralegal Studies
Collage of Dupage
Wheaton, ILSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Planning and implementation
- Staff management
- Inventory management
- Management
- Operations oversight
- Customer relationship management
- Inventory control
- Process improvements
- Customer relationship management (CRM)
Timeline
Operations Manager
B. Finder Assoc
09.2001 - Current
Medical Office Administrator
Midwest Physical Therapy & Hand Therapy
01.1995 - 10.1998
No Degree - Paralegal Studies
Collage of Dupage
Similar Profiles
Jennifer ClayJennifer Clay
Mobile Phlebotomist at Phleb FinderMobile Phlebotomist at Phleb Finder
Gloria IsahGloria Isah
Blog Writer and Copy Editor at Property FinderBlog Writer and Copy Editor at Property Finder
Mohamed MousaMohamed Mousa
Quality Control Advisor at Property FinderQuality Control Advisor at Property Finder
Antonio GutierrezAntonio Gutierrez
Customer Service Cashier at Jarosch BakeryCustomer Service Cashier at Jarosch Bakery
Giovanna LaSpisaGiovanna LaSpisa
Babysitter at Agostina CannizzaroBabysitter at Agostina Cannizzaro