Cecilia Pena
RIVERSIDE,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Spine & Sport Physical Therapy
02.2020 - 01.2022
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- .Prepared for sessions by setting up patient treatment areas and equipment.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Processed all insurance claims HMO, PPO
- Authorized workman comp cases via COMM-G
- Confirmed all appointments for all providers a day prior
- Answered incoming calls, scheduled appointments and filed medical records.
Office Manager
Synergy Shipping
03.2018 - 06.2020
- Managed filing confidential company documents
- Effectively process weekly payroll
- Arrange logistics for department events
- Screen, interview, and drug screen applicants
- Issue Picture Badges, Equipment and Time sheets
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintain customer satisfaction and present a professional image to our clients and employees
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
E-Commerce Lead Shipper
Staffmark
01.2013 - 01.2017
- Review purchase orders
- Pull and assemble orders
- Prepare packages for shipment either through small parcel or freight
- Correct inventory flaws
- Entered orders into system by weight to be shipped
- Promoted to Lead position: Managed order picking, assembly operations, implement improvements, and increased productivity.
Receptionist
South Coast Concrete
01.2011 - 01.2013
- Review purchase orders
- Pull and assemble orders
- Prepare packages for shipment either through small parcel or freight
- Correct inventory flaws
- Entered orders into system by weight to be shipped
- Promoted to Lead position: Managed order picking, assembly operations, implement improvements, and increased productivity.
Education
Associate of Science -
American Career College
Ontario, CA02.2024
Skills
- MS Office Intermediate Level- Word, Power Point and Excel,, Outlook
- Written communication – email, letters, memorandums and documents
- Organization and Time Management
- Customer service, Phone reception, Organization skills and detail oriented
- Bilingual in Spanish and English
- Patient Interviewing Skills
- Payment Arrangements and Negotiation
- Outbound Calling
- Patient Records Management
Certification
- First Aid/CPR Certified
Awards
Honor Roll
Timeline
Patient Care Coordinator
Spine & Sport Physical Therapy
02.2020 - 01.2022
Office Manager
Synergy Shipping
03.2018 - 06.2020
E-Commerce Lead Shipper
Staffmark
01.2013 - 01.2017
Receptionist
South Coast Concrete
01.2011 - 01.2013
Associate of Science -
American Career College
- First Aid/CPR Certified
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