Cecilia Petrone
Bayonne,NJ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Butler
CxRA
10.2021 - Current
- Enhanced guest experiences by providing personalized and attentive services.
- Maintained high standards of cleanliness and organization throughout the event, resulting in a consistently welcoming environment for guests.
- Service at event execution, ensuring successful gatherings that left lasting impressions on attendees.
Barista
Starbucks
07.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Party Host
Luna De Papel
06.2023 - Current
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
Barista
Gregorys Coffee
09.2021 - 06.2022
- Customer service, multitasking, food handling, cleaning and hygiene, coffee knowledge
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
Money Transfer Agent
F&J Communications
01.2020 - 01.2021
- Customer Service, Phone calls, Receptionist, money handling, Bank deposits, computer skills
- Enhanced customer satisfaction by providing efficient money transfer services and addressing inquiries promptly.
- Streamlined money transfer processes for improved transaction speed and reduced wait times.
TV Presenter
Radio Y Television De Aguascalientes
04.2018 - 07.2020
- News anchoring, teleprompter, live tv show hosting, translations Spanish to English, English to Spanish, pre recorded spots, commercials and web content
- Increased audience engagement by incorporating interactive elements and social media into live broadcasts.
- Collaborated with producers to develop innovative show segments for captivating viewers and boosting ratings.
Education
GED -
ECA (Escuela De La Ciudad De Aguascalientes)
Aguascalientes, Mexico08.2015
Cambridge English PET grade C CEFR level B1
Bachelor of Arts - Theater Arts
Universidad De Las Artes
Aguascalientes, Mexico01.2019
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ05.2028
Skills
- Native Spanish speaker
- Native English speaker
- Listening skills
- Problem-solving and communication skills
- Customer service and multitasking skills
- Fast learner
- Ordering Procedures
- Hospitality Service Expertise
- Sales Expertise
- Exceptional Customer Service
- Adaptive and Creative
- Excellent Memory
Timeline
Barista
Starbucks
07.2023 - Current
Party Host
Luna De Papel
06.2023 - Current
Butler
CxRA
10.2021 - Current
Barista
Gregorys Coffee
09.2021 - 06.2022
Money Transfer Agent
F&J Communications
01.2020 - 01.2021
TV Presenter
Radio Y Television De Aguascalientes
04.2018 - 07.2020
GED -
ECA (Escuela De La Ciudad De Aguascalientes)
Cambridge English PET grade C CEFR level B1
Bachelor of Arts - Theater Arts
Universidad De Las Artes
Bachelor of Arts - Communications
Arizona State University
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