CECILIA PULIDO
San Jose,CA
Summary
Caring, dedicated, bilingual student teacher experienced in providing instruction to students in grades K-12 in the absence of the full-time teacher. Proven ability to maintain discipline and create an inclusive, positive learning environment. Skilled in quickly establishing positive relationships with students while maintaining a successful learning environment. Skilled at developing lesson plans that are engaging and aligned with the curriculum. Adept at incorporating innovative teaching methods to engage students and promote academic growth. Proven ability to remain organized and work collaboratively to ensure successful academic outcomes. Track record of cultivating strong relationships with students, staff, and administration. Ready to continue my service and professional growth as a student teacher.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LONG-TERM SUBSTITUTE TEACHER
North Monterey County USD
Castroville, US
08.2021 - Current
- Established positive relationships with students, staff, parents and community members
- Created an effective learning environment by implementing classroom management strategies
- Created lesson plans to provide consistent and engaging instruction to all assigned students
- Maintained accurate records of student attendance, grades, and behavior
- Created stimulating learning environment using variety of instructional tools and teaching aids
- Demonstrated knowledge of subject matter content while adhering to state standards and curriculum guidelines
BARISTA
Barnes and Noble Cafe
Gilroy, US
10.2019 - 03.2020
- Presented and explained drink menu, answering questions to educate customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Observed proper food handling procedures and upheld company policies and procedures
- Replenished supplies to maintain adequate stock levels
- Accomplished new and different drink requests, enhancing coffee shop reputation
- Operated cash registers and handled cash and card transactions
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Answered customer phone calls and appropriately addressed questions and complaints
- Adhered to all health codes while preparing specialty beverages according to company specifications
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Ensured compliance with local health codes during daily operations within the cafe environment
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
- Provided exceptional customer service by anticipating customer needs before they arise
SALES ASSOCIATE
Victoria's Secret
Salinas, US
05.2018 - 11.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Processed credit card transactions quickly and securely
- Met merchandising standards by keeping store stocked and products faced
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Handled customer complaints and inquiries in a courteous and efficient manner
- Promoted visual presentation standards by keeping store replenished
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Helped customers find and select products
- Enticed customers with sales and promotions to boost sales
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Assisted with training and mentoring new team members
- Established a positive rapport with customers by delivering friendly, personalized service
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Tagged new merchandise for sale and updated signs
- Supported loss prevention by helping identify theft
- Followed checklist to complete retail store opening and closing activities
- Kept work area clean, organized and free of clutter at all times
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Encouraged customers to make additional purchases and suggested relevant items
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
STUDENT ASSISTANT I
Sacramento State University
Sacramento, US
01.2016 - 05.2018
- Greeted visitors, providing excellent customer service and communication abilities
- Completed various administrative tasks, assisting with special projects
- Circulated library materials by checking materials in and out, sending overdue announcements and maintaining overdue records
- Maintained professional and courteous attitude towards co-workers, faculty, and students
- Supported administrative staff with various tasks, demonstrating ability to work independently and collaboratively
- Provided support to faculty members in preparing course materials
- Served as a point of contact between students and faculty members regarding course requirements
- Instructed patrons on how to use reference sources, card catalogs and automated information systems
- Worked and managed multiple tasks to meet established deadlines
- Shared important information with students about upcoming events and library schedule
- Managed incoming calls, emails and mailings, displaying proficiency in computer applications such as Microsoft Office Suite
- Developed and implemented library policies to ensure safety, security and privacy of patrons and collections
- Used library resources to assist students or general public in research
- Responded to inquiries from patrons regarding access to library collections
- Reshelved books to maintain neat and tidy reading area
Education
BACHELOR OF ARTS (B.A.) - ENGLISH
California State University-Sacramento
Sacramento, CA, US05.2018
ASSOCIATE IN ARTS (A.A.) - ENGLISH
Gavilan College
Gilroy, CA12.2013
Skills
- Understanding of Content
- Language Acquisition
- Positive Student Engagement
- Differentiated Instruction
- Group and Individual Instruction
- IEP Understanding
- Lecturing and Teaching
- Instructional Technology
- Positive Learning Environment
- Behavior Management Techniques
- Classroom Management
- Positive Reinforcement Strategies
- Behavior Redirection
- Test Proctoring
- Test and Assignment Evaluation
- Complex Problem-Solving
- Student Tutoring
- Interactive Media
- Classroom and Activity Supervision
- Enforcing Classroom Rules
- Parent Relations
- Google Classroom
Certification
- Certificate of Clearance
- 30-Day Substitute Teaching Permit
Languages
Spanish, Native
Timeline
LONG-TERM SUBSTITUTE TEACHER
North Monterey County USD
08.2021 - Current
BARISTA
Barnes and Noble Cafe
10.2019 - 03.2020
SALES ASSOCIATE
Victoria's Secret
05.2018 - 11.2019
STUDENT ASSISTANT I
Sacramento State University
01.2016 - 05.2018
BACHELOR OF ARTS (B.A.) - ENGLISH
California State University-Sacramento
ASSOCIATE IN ARTS (A.A.) - ENGLISH
Gavilan College
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