Cecilia Ramirez
Summary
- Expert working with customers face to face.
- Specialized in sales, and negotiations.
- Experienced in business, management and public relations.
- Strong sales and Customer Services skills.
- Experiences in managers others.
- Effective team player and team builder with strong leadership qualities.
- Ability to relate to people at any level of business and management.
- Excellent communication skills.
- Effective at building reputable relationships with high quality clients.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Manager/CEO, Customer service/Sales
C Realty Corp, R.E. Company
Wakefield, MA
09.2009 - Current
- Assist Customer face to face with the buying and selling process
- Guide clients through negotiation process to get their house
- Drafting sales and purchase contracts to be complete up on closing of R.E
- Transactions
- Advice clients on issues such as prices markets, Interest rates, and mortgages
- Maintain high levels of customers/clients services
- Performs first time home buyer seminars for a new clients
- Negotiate between buyer and seller to facilitate agreement
- Performs all Office duties includes, account managers, process payments and R.E
- State licenses verifications pertinent to Company Independent Contractors agents.
Customer Service Agent
AGI at Frontier Airline, Logan International Airport
08.2022 - Current
- Check in passengers and their luggage at the ticket counter and gates
- Make announcements regarding flight information
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
- Gate agent
- Jet bridge operator
- Opening, closing, and securing aircraft doors
- Aircraft cleaner
- Net tracer( Baggage claims)
- GSC: ground security coordinator
- CRO: complaint resolution office.
Boutique Air, Logan International Airport
05.2015 - 08.2022
- Check in passengers and baggage using Company reservation system
- Answer customer service calls related to locations we fly to, as well as provide swift and accurate responses to passengers
- Make/change/cancel reservations over the phone with customers
- GSC(Ground Service Coordinator)
- Ramp duties.
Education
High Schools Diploma -
Clark University Computer Career Institute
01.2003
Master Certificate in PC Service and Support -
YMCA of Greater
01.2001
Skills
- Computer proficient with skills in
- Microsoft Office Suite
- Airport Ground Security Coordinator (GSC)
- Airport Complaint Resolution Officer (CRO)
- Airport Jet Bridge Operator
- Manages office equipment, computers, printers, scanner, copy machine and fax machine
Certification
Computer Keyboarding
ESL –English as a second language
La Alianza Hispanic, INC, Boston MA 2000 TO 2000
Basic Office Skills
Computer Keyboarding
Introduction of Computers
Computer Repair I & II
2001 TO 2003
North Shore Community College, Lynn MA
Timeline
Customer Service Agent
AGI at Frontier Airline, Logan International Airport
08.2022 - Current
Boutique Air, Logan International Airport
05.2015 - 08.2022
Manager/CEO, Customer service/Sales
C Realty Corp, R.E. Company
09.2009 - Current
High Schools Diploma -
Clark University Computer Career Institute
Master Certificate in PC Service and Support -
YMCA of Greater
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