Hi, I’m
Cecilia Ramirez
CUSTOMER SERVICES
Wakefield,MA
Summary
Personable Customer Service Agent provides dedicated support for CRM. High-level customer service over more than 20 years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
years of professional experience
Work History
AGI at Frontier AirlineLogan International Airport
Customer Service Agent
08.2022 - Current
Job overview
- Check in passengers and their luggage at the ticket counter and gates
- Make announcements regarding flight information
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise
- Gate agent
- Jet bridge operator
- Opening, closing, and securing aircraft doors
- Aircraft cleaner
- Net tracer( Baggage claims)
- GSC: ground security coordinator
- CRO: complaint resolution office.
C Realty CorpWAKEFIELD, MA
Customer Service, Sales Agent
09/01/09 - Current (15 education.years_Label & 11 education.months_Label)
Job overview
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Tracked down sources of special products and services to meet customers' special needs.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Recruited, hired and trained new hires to optimize profitability.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Organized promotional events to attract new customers and increase sales revenue.
- Conducted follow-up calls with customers to ensure satisfaction with purchases or services rendered.
- Assisted customers in selecting products that best fit their requirements.
Boutique AirLogan International Airport
08.2022 - 05.2023
Job overview
- Check in passengers and baggage using Company reservation system
- Answer customer service calls related to locations we fly to, as well as provide swift and accurate responses to passengers
- Make/change/cancel reservations over the phone with customers
- GSC(Ground Service Coordinator)
- Ramp duties.
Education
North Shore Community CollegeDanvers, MA
Associate of Arts from Teaching English As A Second Language (ESL)
06-2003
CLARK UNIVERISTY
MASTER PC SERVICE AND SUPPORT TECHNICAL from COMPUTERS AND NEWORKING
01-2003
Skills
- Passenger Assistance
- Customer Documentation Review
- Data Entry
- Reservation Confirmation
- Documentation And Reporting
- Boarding Pass Assignment
- Special Needs Assistance
- Baggage Handling Procedures
- Customer reservations
- Excellent Verbal Communication Skills
- Customer Complaint Resolution
- Payment Transactions
Languages
Spanish
Native/ Bilingual
Certification
- JETBRIDGE
- A/C DOOR OPERATOR
- GROUND SECURITY COORDINATOR(GSC)
- COMPLAINT RESOLUTION OFFICER(CRO)
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteTimeline
Customer Service Agent
AGI at Frontier Airline
08.2022 - Current
Boutique Air
08.2022 - 05.2023
Customer Service, Sales Agent
C Realty Corp
09/01/09 - Current (15 education.years_Label & 11 education.months_Label)
North Shore Community College
Associate of Arts from Teaching English As A Second Language (ESL)
CLARK UNIVERISTY
MASTER PC SERVICE AND SUPPORT TECHNICAL from COMPUTERS AND NEWORKING
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