Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Ramos

Los Angeles,CA

Summary

Efficient billing professional with [Number] years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Detail-oriented [Job Title] with [Number] years of experience. Well-versed in using [Software] and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude. Meticulous Billing Clerk aiming to leverage [Number] years of industry success. Adept in invoice management and collections with a drive for maintaining accuracy and efficiency in high-volume atmospheres. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Cashier

CVS Pharmacy
09.2007 - 11.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked on the New load coming in to be put out on the floor.

Front Desk Clerk

Great Central Transport
03.2017 - 04.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered phone calls and transferred to warehouse staff.
  • Used internal software to process reservations, check-ins and check-outs.
  • Data Entry of new Delivery Orders coming in.

Customer Service Representative

Great Central Transport
03.2019 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Data Entry of New Delivery Orders
  • Updated the system to show loads delivered or pending.
  • Dispatched Drivers to pick up loads from Airlines or other pick up locations.

Customer Service Representative

Paramount Intermodal
04.2020 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Billing Clerk

Paramount Intermodal
08.2022 - Current
  • Entered and maintained billing information in company internal databases for accessibility.
  • Verified accuracy of billing data and corrected discrepancies.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.

Education

No Degree -

LOS ANGELES CITY COLLEGE
855 N Vermont Ave
06.2009

High School Diploma -

Susan Miller Dorsey High School
3537 Farmdale Ave
06.2005

Skills

  • Data Imports
  • Security Procedures
  • Till Counting
  • Employee Timesheet Processing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Billing Clerk

Paramount Intermodal
08.2022 - Current

Customer Service Representative

Paramount Intermodal
04.2020 - 07.2022

Customer Service Representative

Great Central Transport
03.2019 - 04.2020

Front Desk Clerk

Great Central Transport
03.2017 - 04.2019

Cashier

CVS Pharmacy
09.2007 - 11.2016

No Degree -

LOS ANGELES CITY COLLEGE

High School Diploma -

Susan Miller Dorsey High School
Cecilia Ramos