Cecilia Rangel
Porterville,CA
Summary
Dynamic Medical Office Assistant with proven expertise at Ahmad N Hakimi MD, enhancing patient satisfaction through efficient appointment management and meticulous records maintenance. Skilled in HIPAA compliance and multitasking, I streamlined office workflows, reducing patient wait times by 20%, while fostering a compassionate environment for optimal patient care.
Overview
17
17
years of professional experience
Work History
Medical Office Assistant
Ahmad N Hakimi MD
Porterville, CA
03.2009 - Current
- Assisted in patient scheduling and managed appointment calendars efficiently.
- Facilitated patient check-in processes, ensuring accurate collection of personal information.
- Maintained medical records with attention to detail and compliance with privacy regulations.
- Supported front desk operations by answering phone inquiries and directing calls appropriately.
- Collaborated with healthcare providers to prepare exam rooms and ensure readiness for patient visits.
- Processed insurance claims and verified coverage details for patient accounts accurately.
- Streamlined office workflow by implementing new filing systems to enhance document retrieval efficiency.
- Trained new staff on office procedures and best practices for patient interactions effectively.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Improved accuracy of patient records with meticulous data entry and management.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Facilitated patient education by providing relevant health and procedure information.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Supported efficient claim processing by accurately coding services for billing.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Streamlined inventory management for medical supplies to ensure availability and reduce waste.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Managed patient scheduling, ensuring efficient use of resources and timely appointments.
- Assisted in processing insurance claims, contributing to revenue cycle management and compliance.
- Trained new staff on office protocols, fostering a collaborative work environment and operational efficiency.
- Implemented workflow improvements that reduced patient wait times and increased overall satisfaction.
- Oversaw inventory management of medical supplies, ensuring availability while minimizing waste.
- Developed patient education materials to support health literacy and improve patient engagement initiatives.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
Education
Medical Assistant -
Visalia Adult School
Visalia, CASkills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Office administration
- Managing patient records
- Phone and email etiquette
- Appointment management
- Patient scheduling
- Appointment coordination
- Records management
- Patient care
- Team leadership
- Appointment scheduling
- HIPAA compliance
- Medical procedures
- Patient registration
- Medical records maintenance
- Medical records management
- Clinical medical assistance
- Insurance billing
- Patient referrals
- Flexible schedule
- Workload management
- Payment collection and processing
- Schedule management
- Spreadsheet tracking
- Emergency procedures
- Medical office equipment
- Follow-up skills
- Billing and coding
- Clinical documentation
- Patient demographics
- Medical office software
- Patient charting
- Patient relations
- Mail distribution
- Healthcare compliance
- Medical billing
- Insurance authorizations
- Reception management
- Physician assistance
- Medical transcription
- EMR software
- Bookkeeping
- Specimen collection
- Insurance billing procedures
- Coding procedures
- Electronic charting
- Regulatory compliance
- Transcription of medical notes
- Patient screening
- OSHA compliance
- Biohazard waste disposal
- Industry software applications
- Meeting planning
- ICD-10 coding
- Report preparation
- Transcription
- Accounting
- Patient flow
- Healthcare coding
- Cleaning and sanitizing
- Accounts receivable
- Claims processing
- Payment reconciliation
- Accounts payable
- Front desk management
- Document management
- Data confidentiality
- Appointment reminders
- Medical software applications
- Basic clinical procedures
- Co-pay collection
- Hospitality and accommodation
- Medical terminologies
- E-prescribing systems
- Multi-line telephone management
- Tact and diplomacy
- Clinical and administrative support
- Prior authorization requests
- Healthcare coding competency
- Medical records confidentiality
- Lab test coordination
- Patient assessments and care
- Customer service
- Collaboration and teamwork
- Documentation and recordkeeping
- Administrative support
- Office management
- Organization and time management
- CPR certified
- Time management
- Critical thinking
Languages
Spanish
Professional Working
Timeline
Medical Office Assistant
Ahmad N Hakimi MD
03.2009 - Current
Medical Assistant -
Visalia Adult School