Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Cecilia Rauda

Houston,TX

Summary

Motivated and dedicated individual with a strong focus on delivering superb customer service and driving sales. Committed to achieving goals and fostering a positive working environment. Passionate about helping others, demonstrating patience and understanding when addressing customer and client needs.

Overview

6
6
years of professional experience

Work History

Chiropractic Office Assistant (Key Holder)

Lone Star Chiropractic
08.2023 - Current
  • Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
  • Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
  • Helped maintain a positive online presence for the chiropractic office by encouraging satisfied patients to leave reviews on various platforms.
  • Directed patients to exam rooms, fielded questions, and prepared for examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Performed various administrative tasks by filing, copying and faxing documents.

Sales Associate/Front Desk/ (key Holder)

Massage Heights
06.2019 - Current
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges
  • Open and close cash registers, handled credit and debit card payment processing to complete purchasing experience
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs

Front Desk Care Associate

Wilcrest Primary Care and Aesthetics
11.2022 - 10.2023
  • Answer phones in a timely manner, welcome clients professionally, and schedule follow up appointments
  • Take patient blood pressure and vitals before each appointment
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Managed patient files, ensuring timely updates and confidentiality at all times.

Junior Business Manager (Key Holder)

Massage Envy
12.2018 - 03.2019
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results
  • Documented client records and information
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Executed business plans to further strengthen and maximize territory sales and profits.

Education

Massage Therapy -

Cortiva Institute
01.2017

CE Courses -

Houston Community College
01.2016

High School Diploma -

Elsik High School
Houston
06-2015

Skills

  • Customer Service Oriented
  • Organized
  • Dependable Leader
  • Computer Competent
  • Problem Solver
  • Team Player
  • First Aid and CPR Certified
  • Microsoft Office
  • Managing patient records
  • Payment collection and processing
  • Multitasking Abilities
  • Electronic Health Records

References

  • Susan Bradshaw, (713) 336-3593
  • Rae-Nichole, (832) 274-4356
  • Julie Mcdonald, (832) 260-1223
  • Paloma Alvarado, (713) 503-8796

Personal Information

Title: Office Coordinator

Timeline

Chiropractic Office Assistant (Key Holder)

Lone Star Chiropractic
08.2023 - Current

Front Desk Care Associate

Wilcrest Primary Care and Aesthetics
11.2022 - 10.2023

Sales Associate/Front Desk/ (key Holder)

Massage Heights
06.2019 - Current

Junior Business Manager (Key Holder)

Massage Envy
12.2018 - 03.2019

CE Courses -

Houston Community College

Massage Therapy -

Cortiva Institute

High School Diploma -

Elsik High School

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Cecilia Rauda