Cecilia Rivera
Santa Nella ,CA
Summary
Versatile and results-driven professional with extensive experience at Mi Pueblo Food Center, excelling in customer service and Microsoft Excel. Demonstrated proficiency in conflict resolution and data management, significantly enhancing operational efficiency. Known for exceptional problem-solving abilities and fostering positive relationships, contributing to sustained customer satisfaction and workplace harmony.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Primary Caregiver
Homebase
08.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Babysitter
Homebase
08.2022 - 04.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Administrative Assistant
Mi Pueblo Food Center
08.2013 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
POS Associate
Mi Pueblo Food Center
10.2010 - 08.2013
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a clean and organized work environment for optimal efficiency and professionalism.
- Completed sales transactions swiftly without sacrificing attention to detail or quality of service.
- Operated multiple POS systems proficiently, allowing for seamless transitions between different workstations as needed.
- Reduced wait times through effective queue management and prioritizing tasks during peak hours.
- Trained new POS associates, ensuring they fully understood company policies and procedures.
- Performed daily reconciliation of cash registers, ensuring accurate accounting of all transactions.
- Supported the sales floor team by responding quickly to requests for assistance or additional staffing at the registers during busy periods.
- Contributed to team meetings with suggestions for process improvements that led to increased efficiency in the workplace.
- Resolved customer complaints diplomatically, resulting in retained business and positive feedback.
- Contributed to inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to improve overall store performance and achieve sales targets.
- Provided exceptional service by greeting customers promptly upon arrival at the register area and thanking them after each transaction.
- Demonstrated adaptability when faced with unexpected challenges such as system malfunctions or staff shortages.
- Kept up-to-date on current promotions and store policies, enabling accurate information sharing with customers.
Education
No Degree - Financial Literacy
Fresno State Parent University
Fresno, CA09.2023
No Degree - Small Business Development
Fresno State Parent University
Fresno, CA09.2023
GED -
Gilroy High School
Gilroy, CA12.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
Certification
- Interior Redesign, IAP Career College - July 6,2023
Languages
Spanish
Native or Bilingual
Timeline
Babysitter
Homebase
08.2022 - 04.2023
Primary Caregiver
Homebase
08.2014 - Current
Administrative Assistant
Mi Pueblo Food Center
08.2013 - 08.2014
POS Associate
Mi Pueblo Food Center
10.2010 - 08.2013
No Degree - Financial Literacy
Fresno State Parent University
No Degree - Small Business Development
Fresno State Parent University
GED -
Gilroy High School
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