Cecilia Rivera
Newhall,CA
Summary
Proven Business Development Coordinator with a track record of growth initiatives at Frontier Toyota, enhancing revenue through innovative client acquiring and CRM implementation. Expert in product knowledge and lead development, coming with exceptional teamwork and problem-solving skills, consistently exceeding sales targets. Demonstrates adaptability and a commitment to excellence, developing client satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Business Development Coordinator
Frontier Toyota
03.2022 - Current
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Assistant Manager
Dominos Pizza Inc.
12.2018 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, creating a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Recorded daily inventory.
- Checked out employees daily on all orders taken along with paying out on tips or reimbursements earned.
Cashier / Shift Supervisor
Six Flags Magic Mountain
03.2016 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
No Degree - Human Resources Management
College of The Canyons
Valencia, CAHigh School Diploma -
William S. Hart High School
Newhall, CA06.2019
Skills
- Customer Acquisition
- Lead prospecting
- Product Knowledge
- Staff Training
- Product expertise
- Lead Development
- Cold-calling
- CRM Software
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Development Coordinator
Frontier Toyota
03.2022 - Current
Assistant Manager
Dominos Pizza Inc.
12.2018 - 09.2022
Cashier / Shift Supervisor
Six Flags Magic Mountain
03.2016 - 10.2018
No Degree - Human Resources Management
College of The Canyons
High School Diploma -
William S. Hart High School
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