Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cecilia Rodríguez

Portales,NM

Summary

Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.

Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments.

Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Overview

20
20
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
Portales, NM
02.2019 - 04.2025
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Delivered superior customer service, focused on quality, and meeting customer needs.
  • Communicated with the customer to provide menu offering details and assist with decision-making.
  • Resolved discrepancies between the POS system and physical money amounts in drawers at the end of the shift.
  • Greeted customers promptly, and responded to questions.
  • Processed refunds and exchanges according to company policy.
  • Processed customer payments quickly, and returned exact change and receipts.
  • Performed daily opening and closing procedures for the register area.
  • Built and maintained productive relationships with employees.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained a clean work environment by sweeping floors, and wiping down counters regularly.
  • Trained new cashiers on the proper use of registers and store policies.
  • Directed trash removal and sanitation procedures to keep the aisles and register area organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Informed customers of regular deals, or monthly specials, to upsell orders.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food, or service.
  • Followed established procedures for handling money transactions accurately.
  • Checked expiration dates on products to ensure the freshness of items served to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Assisted team members during peak hours when necessary.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Waitress

Jalisco's Bar & Grill
Clovis, New Mexico
09.2018 - 03.2019
  • Assisted other wait staff members in times of heavy customer traffic.
  • Communicated daily specials to customers.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted customers and provided menus.
  • Presented menus and answered questions regarding items.
  • Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
  • Handled food safely, and kept spaces clean to protect customers from foodborne illness, and maintain proper sanitation.
  • Organized take-out orders efficiently according to customer requests.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided accurate change for cash transactions using a cash register system.
  • Set up tables in between patrons to reduce wait times.
  • Bussed tables as needed during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Processed payments accurately using cash registers or POS systems.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in seating guests at tables or booths.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Replenished beverages when necessary.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Manager's Assistant

New Delicias Bazar
Fort Worth, Texas
09.2014 - 12.2016
  • Reviewed emails daily to prioritize tasks for the manager's attention.
  • Monitored inventory levels of office supplies and placed orders as needed.
  • Coordinated special projects such as company events, workshops or team-building exercises.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Processed invoices, purchase orders and expense reports in accordance with company policy.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Maintained records through timely updates to employee and other files.
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
  • Prepared agendas and took meeting minutes as requested by the manager.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Tracked employee vacation time off requests using specialized software programs.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted with onboarding new employees by providing orientation materials and training resources.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Waitress

Rio Bravo Restaurants
Fort Worth
05.2005 - 07.2013
  • Assisted in seating guests at tables or booths.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Trained new employees to perform duties.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Processed payments accurately using cash registers or POS systems.
  • Communicated daily specials to customers.
  • Presented menus and answered questions regarding items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Provided accurate change for cash transactions using a cash register system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks accurately and processed payments promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Bussed tables as needed during peak hours.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared checks, itemizing total meal costs and taxes.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Presented food and beverages to guests at tables.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Informed customers of daily specials and signature menu items.

Education

Portales High
Portales, NM

Skills

  • Customer service
  • Point-of-sale operations
  • Food safety
  • Inventory management
  • Cash handling
  • Team collaboration
  • Communication skills
  • Attention to detail
  • Patience and empathy
  • Customer satisfaction focus
  • Willingness to learn
  • Multitasking
  • Team building
  • Conflict resolution
  • Effective communication
  • Time management
  • Team leadership
  • Teamwork and collaboration
  • Client support

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sandwich Artist

SUBWAY®Restaurants
02.2019 - 04.2025

Waitress

Jalisco's Bar & Grill
09.2018 - 03.2019

Manager's Assistant

New Delicias Bazar
09.2014 - 12.2016

Waitress

Rio Bravo Restaurants
05.2005 - 07.2013

Portales High

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