Hi, I’m
Cecilia Rosas
Norwalk,California
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
16
years of professional experience
Work History
USI Insurance Services LLC
Administrative & Operation Assistant
08.2014 - Current
Job overview
- Keep and maintain a clean and neat office to give visitors positive first impression.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Answer phone calls and email inquiries.
- Manage phone and email correspondence and handle incoming and outgoing mail and faxes.
- Open and properly distribute incoming mail to promote quicker response to client inquiries.
- Manage contracts with vendors and suppliers for office supplies, equipment and services.
- Liaise between clients and vendors and maintain effective lines of communication.
- Support business and hospitality needs of corporate partners and staff during meetings and company events.
- Inform and support business leaders through consistent communication and administrative support duties.
- Manage office calendars, schedule meetings and appointments.
- Coordinate and book travel for leadership.
- Process travel expenses and reimbursements for executive staff.
- Update spreadsheets and databases to track, analyze, and report for producer commissions, budgets, and finance.
- Process deposits and keep track of all funds.
- Process accounts receivables and payables, and track all processed transactions.
- Seamlessly interact with colleagues to plan and complete special projects.
- Assist coworkers and staff members with special tasks and projects as needed.
- Create and maintain detailed records of all office needs.
- Restock office supplies and place purchase orders to maintain adequate stock levels.
- Assist with onboarding of new employees.
- Complete forms, reports, logs and records to quickly handle all documentation for human resources.
- Screen visitors and issue badges to maintain safety and security.
- IT liaise to support staff in the office.
Wells Fargo Bank
Phone Banker
01.2013 - 08.2014
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Established rapport with new clients to increase satisfaction and loyalty.
Bank of America
Bank Teller
01.2011 - 08.2012
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Sold and cross-sold bank products to new and existing customers.
Payless Shoe Source
Sales Associate
10.2010 - 01.2011
Job overview
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved store defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies.
Ria
Phone Operator
01.2007 - 04.2008
Job overview
- Supported customers by managing high volume calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Processed customer payments for timely, accurate order fulfillment.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
John Glenn High SchoolNorwalk
High School Diploma
01.2009
Skills
- Leadership
- Vendor Engagement
- Travel Accommodations
- Schedule Coordination
- Microsoft Products
- Operations Support
- Bilingual - Spanish
- Multi-task
- Accounting
- Time Management
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Offered the opportunity to manage and support our LA office for the West Region.
- Received a Summit Award for 2021 for excelled performance.
CA Notary Public
Certified, CA Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Administrative & Operation Assistant
USI Insurance Services LLC
08.2014 - Current
Phone Banker
Wells Fargo Bank
01.2013 - 08.2014
Bank Teller
Bank of America
01.2011 - 08.2012
Sales Associate
Payless Shoe Source
10.2010 - 01.2011
Phone Operator
Ria
01.2007 - 04.2008
John Glenn High School
High School Diploma