Summary
Overview
Work History
Skills
Timeline
Generic

Cecilia Rodriguez Ross

Crystal City,TX

Summary

Seeking a position where I can utilize my strong interpersonal and Communication skills and successfully assist with the administrative duties related to client relationships and work with experts to ensure superior client service.

Overview

8
8
years of professional experience

Work History

PSR (Patient Service Repersentative)

Carenet Healthcare
San Antonio, TX
04.2022 - 09.2024
  • Provided customer service by answering patient questions and addressing concerns.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Assisted with the completion of medical forms and records.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Assisted in the coordination of patient referrals to other medical providers.
  • Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
  • Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
  • Communicated with patients regarding their referral status, providing updates when necessary.
  • Coordinated with external health care providers to arrange consultation appointments for patients referred from primary care physician's office.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Office Manager/Dental Assistant (registered)

Crystal Dental Care
Crystal City, TX
02.2017 - 10.2021
  • Chair side dental assistant (registered)
  • Sterilization of instruments
  • Setting up for procedures
  • Presenting treatment plans to patients and offering them payment options
  • Taking x-rays
  • Ordering supplies
  • Scheduling appointments
  • Answering phones
  • Going over customer balance inquires
  • Verifying Medicaid benefits
  • Sending cases to lab for production
  • Keeping track of cases sent to lab
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

First State Bank of Uvalde
Carrizo Springs, TX
07.2017 - 02.2018
  • Responsible for opening new accounts for new and existing customers
  • Scanning required documents into appropriate files
  • Answering phones, greeting customers and helping them with their concerns
  • Running qualifying information to verify eligibility of opening account
  • Booking loan when they are approved for customers and funding their accounts
  • Verifying currency during deposit for customers
  • Safety deposit box entree for customers, verifying identification to ensure ownership of box

Skills

  • Fluently speak Spanish
  • Ability to function at a superior level and multitask in a high pressure, detail oriented environment
  • Quickly build rapport and strong relationships allowing me to work well as a member of a team
  • Fast learner of computer related skills and task
  • HIPAA Compliance
  • Patient confidentiality
  • Data entry proficiency

Timeline

PSR (Patient Service Repersentative)

Carenet Healthcare
04.2022 - 09.2024

First State Bank of Uvalde
07.2017 - 02.2018

Office Manager/Dental Assistant (registered)

Crystal Dental Care
02.2017 - 10.2021

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Cecilia Rodriguez Ross