CECILIA SALINAS
Bakersfield,CA
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management, scheduling and prior authorizations..
Overview
11
11
years of professional experience
Work History
Registration Receptionist
Clinica Sierra Vista
03.2023 - Current
- Enhance patient experience by efficiently managing registration processes and providing exceptional customer service.
- Schedule and confirm appointments for multiple providers
- Collect copayments, verify insurance eligibility
- Knowledge of insurance e.g. PPO, HMO and Medi-cal programs
- Organize, maintain and update information in computer databases.
- Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.
- Handle assignments independently with good judgement and critical thinking skills.
- Confirm appointments, communicate with patients and update records.
- Pre register patients for lab work.
- Resolve customer problems and complaints.
- Operate multi-line telephone system to answer and direct high volume of calls.
Receptionist
California Chiropractic
08.2021 - 02.2023
- Greeted patients
- Scheduled and confirmed appointments for multiple providers
- Answered multi-line phone system
- Maintained patient accounts by obtaining and updating current insurance and financial information
- Collected copayments and updated patient accounts to reflect balance changes
- Directed providers to patient flow
Receptionist
Hometown Dental Care
01.2017 - 01.2020
- Greeted patients
- Checked patients in and out, collect copayments and update accounts
- Scheduled and confirmed appointments for multiple providers
- Answered multi-line phone system
- Pulled and prepared patient charts for the following business day for multiple providers
- Requested prior authorizations for patient upcoming procedures
- Confirmed insurance eligibility and breakdown of benefits
Authorization Coordinator
Golden State Eye Medical Group
01.2013 - 01.2016
- Obtained necessary pre-authorizations
- Prepared prisoner discharge information
- Followed up with insurance companies and patients to resolve discrepancies on accounts
- Scheduled patient appointments for multiple providers
- Answered multi-line phone system
- Checked patients in and out
- Collected copayments
- Pulled schedules and charts for next business day for multiple providers
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA06.2000
Skills
- Attention to Detail
- Courteous and professional
- Multi-phone line skills
- Decision Making
- Multitasking Abilities
- Customer service oriented
- Data Entry
- Reliable and punctual
- Work well in fast paced environment
- Prioritization and time management
Timeline
Registration Receptionist
Clinica Sierra Vista
03.2023 - Current
Receptionist
California Chiropractic
08.2021 - 02.2023
Receptionist
Hometown Dental Care
01.2017 - 01.2020
Authorization Coordinator
Golden State Eye Medical Group
01.2013 - 01.2016
High School Diploma -
Ridgeview High School
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