Cecilia Salinas
Summary
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Collaborative and adaptable, ensuring seamless operations and meeting changing demands. Reliable and dedicated to providing excellent customer service while consistently delivering results. Experienced in managing and leading teams effectively, implementing process improvements that enhance operational efficiency and team productivity. Strong problem-solving and communication skills drive team success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Passionate job seeker with strong organizational skills, eager to secure an entry-level position and contribute to the achievement of company goals.
Overview
18
18
years of professional experience
Work History
Driver
Valley Medical Supply
01.2024 - 10.2024
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Inspected, tested and calibrated medical equipment before installing.
- Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
- Achieved high-quality customer service through prompt response to inquiries and concerns regarding DME products or services.
- Optimized warehouse organization, allowing for easier access to necessary equipment during busy periods.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Provider
San Jose Health Care
01.2020 - 01.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Assisted patients with daily living activities, improving their overall quality of life.
Production Supervisor
Walmart
06.2015 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Call Center Representative
Experian
08.2012 - 09.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered prompt service to prioritize customer needs.
Department Associate
HEB Grocery Store
01.2009 - 07.2012
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained colleagues on best practices related to company policies and procedures.
- Reduced errors in data entry by maintaining accurate records and diligently verifying information.
- Collaborated with cross-functional teams, fostering strong working relationships and improving overall performance.
- Provided excellent customer service by addressing inquiries promptly and professionally, resulting in increased satisfaction rates.
- Resolved conflicts within the team through mediation efforts, fostering a positive work environment conducive to collaboration.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Cook
McDonald's Restaurant
01.2007 - 01.2009
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed opening and closing shift kitchen tasks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
High School Diploma -
Psja High School
San Juan 05-2010
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- City and non-city driving
- GPS and route planning
- Loading and unloading
- Inclement weather driving
- Heavy lifting
- Order picking and processing
Languages
Spanish
Native or Bilingual
Timeline
Driver
Valley Medical Supply
01.2024 - 10.2024
Provider
San Jose Health Care
01.2020 - 01.2024
Production Supervisor
Walmart
06.2015 - 08.2019
Call Center Representative
Experian
08.2012 - 09.2013
Department Associate
HEB Grocery Store
01.2009 - 07.2012
Cook
McDonald's Restaurant
01.2007 - 01.2009
High School Diploma -
Psja High School
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