Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Scalish

Milwaukee,WI

Summary

Capable Service Industry Manager passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Dining and Entertainment establishments.

Overview

22
22
years of professional experience

Work History

Director of Hospitality

MARN
08.2023 - Current
  • Enhanced guest satisfaction by implementing innovative hospitality programs and services.
  • Streamlined operations for increased efficiency and improved guest experience.
  • Developed and executed strategic plans to drive revenue growth in the hospitality sector.
  • Led a team of professionals in delivering exceptional guest experiences and maintaining high-quality standards.
  • Collaborated with cross-functional teams to develop marketing strategies and promotional campaigns for the hospitality division.
  • Managed budgets and financial performance, ensuring profitability while maintaining excellent service quality.
  • Implemented staff training and development programs, resulting in a highly skilled and customer-focused workforce.
  • Established strong relationships with vendors, securing favorable pricing and terms for products and services required in the industry.
  • Coordinated requests and managed third-party events hosted on property for charitable and other organizations.

Bartender - BLU

Marcus Corporation
12.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

Server

County Clare Irish Inn & Pub
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Restaurant Hostess

County Clare Irish Inn & Pub
03.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Bartender

St. James 1868
09.2022 - 12.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Theatre Director /Choreographer

Self Employed Services
01.2002 - Current
  • Supervised team of 300+ cast and crew during theatrical productions and delivered effective directions to keep teams focused and responsive.
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed new choreography for shows and organized rehearsals with team members.
  • Choreographed performances for individuals and groups.

Sales Consultant

Hear.com
10.2021 - 07.2023
  • Created detailed sales presentations to communicate product features and market data.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maximized customer retention by resolving issues quickly.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.

Education

Music Theory And Composition

City College Milwaukee
Milwaukee, WI

Skills

  • Individual and group coaching
  • Microsoft, Adobe suite mastery
  • Research abilities
  • Presentation skills
  • Performance improvement
  • Daily workflow improvement
  • Staff education and training
  • Troubleshooting skills
  • Operations monitoring
  • Quality control
  • Event Execution
  • Advertising and marketing
  • Speechwriting and messaging
  • Strategy implementation
  • Technical knowledge
  • Strong verbal and written Communication
  • C-level collaboration
  • Business correspondence
  • Training & Development
  • Cultural awareness
  • Interpersonal Communication
  • Self-motivated professional
  • Verbal and written Communication
  • Vendor and contract negotiations
  • Promotional advertising
  • Team mentorship
  • Menu planning
  • Client meetings
  • Vendor relationship management
  • Events logistics management
  • Volunteer Management
  • Scheduling
  • Digital marketing
  • Business administration
  • Meeting planning
  • Project Management
  • Project oversight
  • Large event planning/ coordination
  • Cross-functional teams leadership
  • Critical thinking
  • Lighting Design
  • Set Design
  • Script Writing
  • Aloha POS
  • Ordering Bar Supplies
  • Responsible Alcohol Service
  • Custom Drink Preparation
  • Patron Experiences
  • Dining Room Management
  • Sales Expertise
  • Anticipating Guest Needs
  • Attending Multiple Customers
  • Recipe and Menu Memorization
  • Group Reservations Management
  • Staff Management
  • Performance Improvement
  • Excellent Judgment

Timeline

Bartender - BLU

Marcus Corporation
12.2023 - Current

Director of Hospitality

MARN
08.2023 - Current

Bartender

St. James 1868
09.2022 - 12.2023

Server

County Clare Irish Inn & Pub
03.2022 - Current

Restaurant Hostess

County Clare Irish Inn & Pub
03.2022 - Current

Sales Consultant

Hear.com
10.2021 - 07.2023

Theatre Director /Choreographer

Self Employed Services
01.2002 - Current

Music Theory And Composition

City College Milwaukee

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Cecilia Scalish