Cecilia Schroeder
Stockton,NJ
Summary
Driven by a passion for fostering educational and personal growth, I leveraged behavior management and parent-teacher communication skills at Precious Gems Academy to enhance student well-being and academic success. Excelling in customer service roles at Walmart and Walgreens, I significantly improved customer satisfaction through effective problem-solving and interpersonal communication. I am very outgoing , thrive for human interaction . Really connect to people. Strong communication skills. Hardworking.
Overview
13
13
years of professional experience
Work History
Assistant Teacher
Precious Gems Academy
11.2020 - 12.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Retail Sales Associate Worker
Walmart
12.2015 - 11.2019
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
Customer Service
Walgreens
01.2010 - 05.2013
- Maintained customer service standards for department and company at large.
- Increased repeat business through exceptional customer service and communication skills.
- Streamlined operations by implementing efficient customer service processes and procedures.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Boosted company reputation by delivering exceptional customer service to clients.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Expanded business clientele through professional networking and exceptional customer service.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Maintained strong customer relations and effective customer service standards.
- Executed top-notch customer service and assistance for Number contractors.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Conducted customer service training sessions for new team members.
- Monitored banking associates for customer service.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Built positive relationships with customers by providing exceptional customer service.
Education
Diploma -
Watchung Hills Regional High School
Warren Township, NJSkills
- Parent-Teacher Communication
- Behavior Management
- Oral communication
- Lesson Planning
Timeline
Assistant Teacher
Precious Gems Academy
11.2020 - 12.2022
Retail Sales Associate Worker
Walmart
12.2015 - 11.2019
Customer Service
Walgreens
01.2010 - 05.2013
Diploma -
Watchung Hills Regional High School
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