CECILIA SILVA
El Paso,TX
Summary
With experience in merchandising, display design, and customer service, you can work as a retail sales associate.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced working in customer service with over 10 years of experience in Dollar Tree. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
El Paso, Texas
09.2009 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Graduate -
Clint High School
El Paso, TX05.1999
Skills
- Focus and Follow-Through
- Pricing and Markdowns
- Store Opening and Closing
- Customer Service
- Stock Rotation
- Merchandise Stocking and Replenishing
- Answering Customer Questions
- Money Handling
Accomplishments
- Retail Sales Associate with merchandising, display design, and customer service experience
- Customer service is a priority
- Reliable, punctual, and diligent
- Focused
- Positive
- Productive
- Focused on customer service
- Organized
- Assistant Store Manager - September, 2009 to Present
- Dollar Tree - El Paso Tx., TX
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered
- Creative problem solving
- Merchandising
- Sales strategies
- Flexible
- Customer needs assessment
- Flexible schedule
- Sales
- Cash handling accuracy
- Customer satisfaction
- Employee training
- Customer service
- Organized
- GED - 1999
- Clint High School - Clint, TX
- Professional Summary
- Work History
- Skills
- Education
Timeline
Assistant Store Manager
Dollar Tree
09.2009 - Current
Graduate -
Clint High School
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