Cecilia Silva
El Paso,TX
Summary
Accomplished Head Cashier Supervisor at Academy Sports + Outdoors, adept in organizational abilities and team leadership, significantly enhanced customer satisfaction. Expert in staff training and customer complaints handling, consistently met sales targets and improved team efficiency. Proven track record in cash handling and maintaining health and safety compliance, fostering a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Head Cashier Supervisor
Academy Sports + Outdoors
2022.03 - Current
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
Sales Assistant
Dillard's
2021.08 - 2021.12
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Supervisor
Meraki Solutions
2020.10 - 2021.07
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Server
Villa Del Mar
2020.02 - 2020.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12.2024
Skills
Organizational abilities
Motivational Skills
Cash handling expertise
Health and safety compliance
Store maintenance
Report Generation
Customer Service
Team Leadership
Customer Complaints Handling
Staff Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head Cashier Supervisor
Academy Sports + Outdoors
2022.03 - Current
Sales Assistant
Dillard's
2021.08 - 2021.12
Sales Supervisor
Meraki Solutions
2020.10 - 2021.07
Server
Villa Del Mar
2020.02 - 2020.10
Associate of Arts - Criminal Justice
El Paso Community College
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